Operations Coordinator II

Operations Coordinator II

This is a full-time, in-person position at Goodwill Headquarters, located in San Jose, CA.

At Mission Services of Silicon Valley (MSSV), a subsidiary of Goodwill of Silicon Valley (GWSV), our purpose is simple and powerful: to help people build skills, find meaningful work, and thrive in our community. For nearly 100 years, we've been a trusted partner in connecting opportunity with people's potential. By working hand in hand with local experts, employers, and community members, we create pathways to education, employment, and lasting economic mobility.

Founded in Santa Clara County in 1928, Goodwill of Silicon Valley (GWSV) is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients' sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities.

MSSV's Career Technical Education (CTE) program provides adults facing barriers to employment—including justice involvement, chronic underemployment, disability, or housing instability—with a pathway to stable, long-term employment and personal and professional growth through no-cost, short-term, entry-level skills training. CTE program graduates are equipped with the skills they need to launch careers as construction workers, electricians, HVAC technicians, Medical Assistants, and other similar and related professions. The CTE training programs are designed to provide a safe, professional, and productive learning environment for all students.

The Career Technical Education Operations Coordinator will be responsible for ensuring a smooth and successful enrollment process and educational experience for CTE program applicants.

Responsibilities:

• Carefully and accurately documents and tracks the progress of all prospective CTE students from their initial expression of interest to their successful enrollment in their desired program
• Maintains regular contact with prospective students (via phone, text, and email) to advise them of their next steps in the enrollment process and answer any questions that arise
• Serves as primary point of contact for internal and external inquiries on the status of each prospective student; handles all inquiries in a courteous and professional manner
• Manages and oversees enrollment in and attendance at information sessions (both in-person and virtual)
• Distributes to prospective CTE students appropriate links to applications, assessments, and interview calendars on a timely basis
• Participates in interviews with prospective CTE students, as needed
• Ensures that all program participants successfully complete all pre-class training activities and requirements
• Prioritizes tasks and documentation according to course start and end dates

CTE Program Operational Support

• Oversee the purchase of classroom, instructional, and office supplies and equipment and approved wraparound supports for students; maintain inventories of the above, and keep careful documentation.
• Coordinate rooms for all CTE courses, workshops, and Information Sessions
• Coordinate and execute the participant stipend process, including gathering all documentation and partnering with finance to issue payment
• Coordinate and execute the participant background process, including gathering all documentation, utilizing online platform to process backgrounds, and securing all documentation

Data and Record Collection and Keeping:

• Maintains accurate and timely records of CTE pre-enrollment and enrollment-related activities, enrollments, attendance, drops, and completions
• Oversees collection of intake paperwork for each cohort and ensures that it is complete and accurate and that all forms are up to date; provides appropriate paperwork to partner organizations as required; works with other CTE team members to ensure documentation is uploaded to students' online profiles properly and on a timely basis and that documents with personally identifying information (PII) are then destroyed
• Manages participant paper records and files in accordance with privacy requirements
• Accurately records required data in the Case Management System in a timely manner; maintains accurate and timely case notes and records changes in contact information; uploads documentation to Case Management System as needed
• Routinely pulls or generates reports to monitor process fidelity and to inform monthly dashboards that create real-time programmatic overviews

Other Responsibilities:

• Assists CTE team with production of certificates for graduating students, as needed
• Provides support in the scheduling and monitoring of workshop attendance as needed
• Delivers presentations to prospective students, current students, and staff as needed
• Represents Mission Services and Goodwill in the community through participation in appropriate organizations and networking events, as needed
• Maintains confidentiality according to GWSV protocols; handles sensitive information in a confidential manner
• Models professional work behavior at all times
• Performs other job-related duties and responsibilities as assigned

Responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally either orally or in writing.

Qualifications

Required Qualifications:

• Highly proficient in using Microsoft Office, particularly Excel, and familiar with Google Workspace, web-based database systems, and virtual meeting platforms
• Experience with project or process management, or
• Excellent written and oral communication skills
• Strong attention to detail and organizational skills
• Demonstrated ability to motivate and support individuals from diverse, underserved communities
• Minimum 2 years' work experience in a professional setting

Preferred Qualifications:

• Bachelor's Degree and/or Project Management credentials, or equivalent experience
• At least one year of experience working with a program that serves individuals with barriers to employment, such as housing instability, disability, low income, justice involvement, or chronic underemployment
• Bilingual in Spanish, Vietnamese, or other commonly spoken regional languages
• Familiarity with workforce or case management systems (e.g., Caseworthy, Salesforce)
• Possess a valid CA Driver's License

Success Metrics May Include:

• Successful enrollment of the desired number of qualified individuals in each CTE program cohort, on a timetable that allows for excellent service delivery and a quality enrollment experience for each applicant
• Participant satisfaction and feedback scores
• Quality and timeliness of documentation and case records

Values and Culture Fit

• Commitment to equity, inclusion, and trauma-informed care
• Demonstrated ability to work in a mission-driven, collaborative environment
• Personal alignment with MSSV's belief in the power of work to change lives
• Embodiment of MSSV's core values: Integrity (honesty), collaboration, respect, and mutual empowerment

Work Environment and Support

• In-person participant meetings, team meetings, and community events
• Access to professional development opportunities and mentoring, such as Goodwill® Career Coach and Navigator Professional Certificate
• Supportive team culture focused on shared learning and innovation

Equipment Used:

• Computer, telephone, copy machines/printers

Knowledge, Skills, and Abilities

• General learning ability. The ability to "catch on" or understand instructions and their underlying principles. The ability to reason and make judgements.
• Ability to understand meaning of words and ideas associated with them and to use them effectively; to comprehend language; to understand relationships between words; to understand the meanings of whole sentences and paragraphs; to present information or ideas clearly.
• Ability to perceive pertinent detail in verbal or tabular material; to observe differences in copy, to proofread words and numbers, and to avoid perceptual error in arithmetic computation.
• Being willing to accept responsibility for the direction, control or planning of an activity.
• Being able to influence peoples' opinions, attitudes or judgements about ideas or things.
• Having an analytical mind.
• Being able to deal with people beyond giving and receiving instructions.
• Being respectful of and conform with set limits, tolerance