Service Delivery Manager

Job Title: Service Delivery Manager
Location: Princeton, NJ
Duration: 12 Months

Roles and Responsibilities:

• Gathering and understanding customer requirements/SLA's and communicating to Ratings Services owners in a regular interval
• Reporting Service quality through frequent dialogues and connect with and Ratings Technology and Business stakeholders through feedforward control
• Addressing escalations and improving the services through strategical initiatives
• Reviewing, planning, and communicating projects/services that may impact delivery of services to end users
• When necessary, assist in capturing right details and actions with proper closure of incidents / problem tasks
• Providing periodic major incident metrics reports to the stakeholders
• Experience in effective stakeholder management, dealing with multiple stakeholders at varied levels of the organization subject matter experts, functional leads, departmental heads, executives
• Management of BAU activities, changes and project work across global locations related to Rating Services and Corporate Services where applicable.
• The goal would be to have SDM work collaboratively with internal stakeholders, customers, and our value stream leads.

About TekNinjas

TekNinjas is a global IT staffing partner placing skilled professionals with leading enterprises and system integrators across the US, Canada, UK, India, and the EU. We focus on the right fit - not just the fast fill - and stay engaged with our consultants well beyond the start date.

We're the right partners in your success.

TekNinjas is an Equal Opportunity Employer.