Service Sales Manager

Pacific Coast Sales & Service is the San Francisco district office representing the Trane Company that manufactures, manages, and services HVAC equipment systems and controls. We are looking for a Service Sales Manager to join our team. In this role, you will function as district sales leader for services and projects sold through the Services revenue streams. You will be responsible for developing and maintaining long-term customer relationships and maximizing account penetration and customer retention with building owner accounts. Sales constitutes all the processes and functions required for obtaining inside/outside sales and ensuring customer satisfaction.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Overall responsibility for the following functions: customer and regional sales management, new customer acquisition, customer satisfaction measurement, price management, marketing, maximizing account penetration, market penetration, customer retention, hiring and on-boarding of new sales associates, continued assessment of skills and administering necessary training, setting quotas, accurate sales forecasting and consistent use of Trane sales tools and systems. Responsible for achieving annual objectives regarding profit, volume, margins, business mix, and share. Responsible for promoting all Trane Systems linkage Programs: including In-Warranty-Service Agreements and when appropriate, Building Automation to Service. Assemble high performance teams and interact with Account Managers with differing business development requirements, customer focus, experience, sales cycles, and product portfolios. Manage ongoing performance by monitoring and coaching Account Managers’ effectiveness and efficiency in relation to project attainments, customer service, customer relationship development, and business profitability. Maintain customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and sales team as needed.

QUALIFICATIONS

Bachelor's degree in engineering, engineering technology, business or equivalent from a four-year college or university preferred, or equivalent combination of education and experience. Minimum five (5) years of related experience in a sales leadership role. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. We offer competitive compensation and comprehensive benefits and programs. Salary range is $225,000 to $250,000 not including bonus, dependent on experience and location. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status. We work with a limited number of approved external recruiting partners on select positions only. If you are not under contract with Pacific Coast Trane, please do not contact us regarding this posting. #J-18808-Ljbffr Pacific-Coast-Trane