Bilingual Customer Service & Loan Specialist 006

Overview Are you outgoing, reliable, and customer service driven? If so, we would like you to join our team as a Customer Service Representative. As a Customer Service Representative, you will be provided with training to be successful. The role directly supports the Customer Service Team Lead. Responsibilities include working and resolving my.sunloan.com customer portal tickets in a timely manner and escalating to IT when needed. Document tickets appropriately and respond to emails and calls. Assist via phone or in person with troubleshooting hardware and/or software in the office. Setup and install new or replacement equipment. Our employees – just like our customers – are the heart and soul of what we do. Friendly, reliable, customer service is at the heart of our success. Responsibilities Provide courteous and professional telephone and customer service, displaying a high level of professionalism Learn quickly and apply new job-related information Collaborate with teammates, accepting feedback from supervisors and team members Have working knowledge of computers, phone systems, and basic calculator functions Work as scheduled Complete required company training Be at least 18 years of age Minimum three years of experience in a call center environment or customer service Ability to work 10:00am to 7:00pm, Monday through Friday, with occasional Saturday shifts (8:30am–12:30pm) Bilingual ability is a plus Must be able to lift up to 10 pounds Qualifications Excellent telephone communication and customer service skills Strong problem-solving and troubleshooting abilities Effective written and verbal communication Ability to document tickets and respond to inquiries accurately Comfort with using a customer portal and coordinating with IT or other teams as needed #J-18808-Ljbffr Sun Loan Company