Support Services Associate

Support Services Associate

Winston-Salem State University is seeking a Support Services Associate to join the team in the Mail Center. This position provides accurate and efficient mail and package services to students, faculty, staff, and University departments. Responsibilities include operating the retail service window, receiving and processing incoming and outgoing mail and packages, sorting and distributing campus mail, maintaining package tracking records, and assisting customers with postal and shipping needs.

The ideal candidate is organized, detail-oriented, service-minded, and comfortable working in a fast-paced environment with frequent customer interaction.

Key Responsibilities:

• Receive, sort, process, and distribute U.S. Postal Service mail, interoffice mail, and packages from commercial carriers.
• Process outgoing letters, packages, certified mail, priority mail, and other shipments.
• Operate postage meters, scanners, scales, computers, package tracking systems, and other Mail Center equipment.
• Provide front-line customer service at the Mail Center service window.
• Assist students, faculty, and staff with package pickup, mailing, shipping, and general Mail Center inquiries.
• Verify identification and obtain required signatures for accountable mail and packages.
• Maintain accurate package tracking, delivery, pickup, and return records.
• Deliver and retrieve mail and packages from designated locations across campus.
• Research and resolve incorrectly addressed, unidentified, undeliverable, or missing mail and packages.
• Maintain a secure, organized mail processing and package storage area.
• Assist with bulk mailings, departmental mailings, and special University projects.
• Monitor mailing supplies and report equipment, safety, or operational concerns.
• Provide backup support during absences, peak periods, and high-volume operations.
• Perform other related duties as assigned.

Minimum Education and Experience: High school diploma or equivalency and demonstrated possession of the competencies necessary to perform the work; or an equivalent combination of training and experience. Experience in customer service, mail services, shipping and receiving, package handling, retail operations, logistics, or a related environment is preferred.

Winston-Salem State University