Blood Collection Staff - Customer Service

Job Description Paid training – no prior medical experience required. When you join our team, you will utilize your healthcare or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and set up equipment at collection sites in local communities, creating a welcoming environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals. Key Responsibilities Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is. Collaborate with teammates to create a welcoming and friendly environment so volunteer donors feel comfortable returning. Be detail-oriented to ensure the blood collected meets goals and regulatory requirements and can be safely transfused. May drive Red Cross vehicles and work with the team to set up and tear down equipment at donation sites; position may require a minimum height of 60 inches to safely operate vehicles. Schedule Staff work a variable schedule that may include early mornings, late nights, weekends, holidays, and overnight travel may be required in some locations. Schedule is provided two to three weeks in advance. Pay Starting rate $18.22 per hour. Minimum Qualifications High school diploma or equivalent. Customer service experience and effective verbal communication skills. Current, valid driver’s license with a good driving record. Physical ability to lift, push or pull heavy weights up and down ramps and stairs; good manual dexterity; ability to sit or stand for long periods; adapt to long, irregular hours and frequent schedule changes; minimum height of 60 inches. Basic computer skills; proficiency with Microsoft Office applications. Preferred Qualifications Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.). Prior leadership experience. Benefits Medical, Dental, and Vision plans. Health Spending Accounts & Flexible Spending Accounts. PTO: Starting 15 days per year, based on type of job and tenure. Holidays: 11 paid holidays, including six core holidays and five floating holidays. 401(k) with up to 6% company match. Paid Family Leave. Employee Assistance. Disability and insurance: short‑ and long‑term. Service awards and recognition. Equal Opportunity Employer The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Fair Chance Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act, and any other applicable state and local laws. #J-18808-Ljbffr