Customer Operations Specialist (Chinese-speaking)
Evateck LLC
Evateck runs customer operations for growing SaaS, e-commerce, fintech, iGaming, healthcare, and logistics companies. As a Customer Operations Specialist, you're the frontline of our clients' brands — handling multichannel workflows, driving retention, and hitting KPIs that matter. What you'll do Provide chat and email operations in fluent Korean Apply appropriate honorifics and Korean business service etiquette Resolve operational issues efficiently while documenting feedback Meet CSAT and response time targets What we're looking for Native or C1+ Korean + B2+ English 1+ years in customer operations Strong written communication and customer empathy Flexibility for shift work covering KR business hours Nice to have Experience in gaming, iGaming, or e-commerce operations Familiarity with Zendesk, Intercom, or Freshdesk What we offer 100% remote, full-time role with flexible scheduling Paid onboarding and continuous training Mentorship and clear career paths into Senior Specialist, QA, and Team Lead roles Inclusive, multicultural team across 20+ countries Performance bonuses tied to CSAT and quality KPIs #J-18808-Ljbffr Evateck LLC
Vacancy posted 2 days ago
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