Service Advisor - Kia of Valencia, Valencia, CA

Automotive Service Advisor Join Our Service Team We are looking for an experienced, motivated, and customer-focused Automotive Service Advisor to join our growing service department. The Service Advisor is one of the most important positions in the dealership. You are the primary connection between our customers and our technicians, responsible for creating an exceptional customer experience while identifying service needs, communicating recommendations clearly, and helping drive the overall performance of the service department. We are looking for someone who can build relationships, communicate professionally, sell with integrity, stay organized in a fast-paced environment, and take ownership of the customer experience from write-up through vehicle delivery. What You'll Do Greet customers promptly and professionally upon arrival. Listen carefully to customer concerns and accurately document their service needs. Perform a thorough service walk-around and identify additional maintenance opportunities. Review vehicle history and manufacturer-recommended maintenance. Prepare accurate repair orders and ensure all customer concerns are properly documented. Communicate with technicians regarding diagnosis, repairs, and additional recommendations. Present recommended maintenance and repair work to customers in a clear and professional manner. Provide accurate estimates and obtain customer authorization before work is performed. Maintain consistent communication with customers regarding repair status, pricing, delays, and completion times. Follow up on declined services and future maintenance opportunities. Review completed repair orders for accuracy before customer delivery. Explain repairs, maintenance performed, warranties, and future service recommendations at vehicle delivery. Maintain strong customer satisfaction and manufacturer CSI/KPI performance. Assist with appointment retention, customer follow-up, and service department growth. Work closely with technicians, dispatch, parts, BDC, warranty administrators, and service management. Maintain accurate customer contact information, including phone numbers and email addresses. Follow dealership processes regarding inspections, documentation, repair-order closure, and customer communication. Handle customer concerns professionally and involve management when necessary. What We're Looking For The ideal candidate is competitive, organized, professional, and genuinely enjoys working with customers. Qualifications Previous automotive Service Advisor experience strongly preferred. Dealership experience preferred. Strong sales and customer-service skills. Excellent verbal and written communication. Ability to explain technical information in a way customers can easily understand. Strong organizational and time-management skills. Ability to manage multiple customers and repair orders simultaneously. Comfortable working in a fast-paced, performance-driven environment. Strong attention to detail and repair-order documentation. Ability to work effectively with technicians, parts personnel, management, and support departments. Basic computer and dealership-management-system experience. CDK and/or Xtime experience is a plus. Valid driver's license and acceptable driving record. What Success Looks Like Successful Service Advisors consistently demonstrate: Excellent customer communication Strong customer-pay sales performance High maintenance and repair acceptance Accurate repair-order documentation Consistent customer follow-up Strong CSI/KPI results Effective use of inspections and technician recommendations Proper email and customer-information capture Timely repair-order management Professional handling of customer concerns Teamwork with technicians, parts, BDC, and management Why Join Us? We believe strong Service Advisors should have the opportunity to build a successful career, develop a loyal customer base, and be rewarded for performance. We offer: Competitive compensation Performance-based earning opportunities High-volume service operation Established customer base Professional dealership environment Career advancement opportunities Training and development Supportive management team Benefits available for qualifying employees The Person We're Looking For We're not simply looking for someone who can write repair orders. We're looking for someone who can own the service experience . You should be comfortable greeting a customer, identifying their needs, reviewing inspection results, confidently presenting recommendations, communicating throughout the repair process, and making sure the customer leaves knowing exactly what was completed and what their vehicle may need next. If you are a driven automotive professional who understands that great customer service and strong sales performance can—and should—exist together, we want to hear from you. #J-18808-Ljbffr Audi Valencia