Head of Business Operations

ABOUT REKLAME HEALTH Sixty million adults experience mental health challenges in the United States, yet one-third lack access to proper care. Opioid overdose is the number one cause of death for people under 50 in the United States. We are a clinician‑led, tech‑enabled provider group that exists to provide culturally competent behavioral health care, addiction care, medication management, crisis intervention, and care coordination for people working towards taking back control of their lives, while expanding access to care. Our vision at ReKlame Health is to create a future where individuals who have historically been unable to access the care they deserve can readily obtain high‑quality behavioral health and addiction care. At ReKlame Health, it goes beyond mere employment; it's about becoming a part of a formidable movement transcending individuality. Let’s unite and forge a world where health equity and effortless access to exceptional mental healthcare can co‑exist. ABOUT THE ROLE Reklame Health is seeking a Head of Business Operations to drive continuous improvement and enhance efficiency across the company. This individual will be responsible for creating a scalable framework to support and sustain rapid growth. This role oversees the company’s operating system. Key responsibilities include integrating various business functions like growth, provider onboarding, technology, workflows, and reporting into a cohesive and efficient machine. We are looking for a candidate prepared to take ownership of operations with the potential to grow into a senior leadership role. The ideal candidate is an operator who can define business goals, identify bottlenecks, create actionable operating plans, and manage performance. You will lead a small, expanding team and will be expected to scale the operations organization as the company grows. You will work in close partnership with company leadership, e.g., the Head of Clinical Operations and Finance, to translate strategic direction into robust execution systems and accountability frameworks. OUR CULTURE We are a mission‑driven, fast‑moving team of builders who take radical ownership, hold each other accountable, and collaborate without ego, all in service of expanding access to mental health and addiction care. What that looks like day to day: Mission first. Everything we build serves our purpose of expanding access to high‑quality, culturally competent care for people who have historically been left out. Builders, operators, not maintainers. We see the gap, build the thing, and own the outcome. People energized by ambiguity thrive here; those who need a fully‑defined lane from day one do not. Move fast, bring order. We scale fast, but we convert speed into systems. We value people who can move quickly and bring order, not one or the other. Collaborate without ego. We figure it out together across Clinical Ops, Finance, and the Chief of Staff. We prize partnership over turf and empire‑building. Accountable to outcomes. We care about follow‑through and visible results, scorecards, owners, and deadlines over activity or polish. WHAT YOU'LL OWN: Build operating discipline and cadence around growth . Rapid growth has introduced several operational challenges. You will be responsible for translating our growth goals into a scalable execution system, removing key‑man risk, and making our expansion efforts more systematic. You will own key questions, such as: How many providers do we need by month, and how many must be credentialed? Which payers are bottlenecking growth, and which markets are ready versus messy? What operational capacity do we need as revenue grows? What is the weekly operating rhythm that makes sure nothing drifts? Do we have the right systems to support the next stage of growth? 2. Own credentialing, contracting, and payer operations as a business function . At Reklame, we see credentialing and payer setup as core revenue infrastructure. When a provider isn’t credentialed, or a payer issue goes unresolved, it directly impacts our bottom line. In this role, you will be instrumental in building and managing the systems that drive velocity and efficiency in our payer and credentialing operations. You will develop a command center to oversee: Provider credentialing status, group IDs, and payer‑specific requirements. Enrollment timelines, contracting gaps, and state‑by‑state market readiness. Payer mix, reimbursement rates, and margin implications. Denial patterns and root causes related to setup issues. You will have the autonomy to work cross‑functionally with Finance, RCM, legal, vendors, payer representatives, and clinical operations to build and manage these critical systems, ensuring seamless and rapid revenue cycle management. 3. Create the KPI dashboard and management cadence . You will build and maintain dashboards that track key metrics, including providers hired, credentialed, and in the pipeline. Your dashboards will also monitor the number of revenue cycle claims submitted and the speed of our operational cadence. The goal is to make it easy to know whether we are on track, identify any operational leaks, and determine what needs cross‑collaboration or escalation. 4. Drive talent operations across clinical and non‑clinical roles . Talent is our most important growth lever, and you will own the operating system behind it, working through your People Operations Associate, Clinical Recruitment, and in close partnership with Clinical Operations and hiring managers. You make hiring predictable, measurable, and fast across both clinical and non‑clinical roles: WHO YOU ARE: You’ve likely been an operator at a scaling healthcare company. Ideally, behavioral health, digital health, value‑based care, or tech‑enabled provider services. You have 10–12 years of experience and have repeatedly solved problems at earlier‑stage startups: building functions, systems, and operating rhythms from scratch and/or inheriting them. REQUIRED: Bachelor's degree required. Has 10–12 years of operational experience, with a proven track record of building functions and systems from the ground up in early‑stage, post‑Series A startups. Direct experience in digital / tech‑enabled healthcare, specifically in care delivery, not adjacent SaaS. Exposure to credentialing, RCM, and payer operations fluency: enrollment, contracting, group IDs, payer requirements, and how setup issues lead to revenue and margin loss. Proven ownership of KPI dashboards and an operating cadence; you have built the single source of truth and run the meetings off it. Track record leading and developing small cross‑functional teams. PREFERRED: Experience in behavioral health and/or substance use and addiction (similar care models). A background in leading operations at a high‑growth company, particularly within the healthcare or health tech sector. Top‑tier consulting foundation (McKinsey, Bain, BCG, Deloitte) is valuable only when paired with real post‑consulting operating experience, preferred but not required. An MBA from a top‑20 institution is preferred, but not required. MUST‑HAVE TRAITS: Structured but not rigid . You bring order without killing entrepreneurial speed, and can act without perfect information. Healthcare operations fluency . You understand that healthcare ops are not SaaS ops — credentialing, payers, licensing, compliance, provider capacity, documentation, patient access, and reimbursement all interact. Strong cross‑functional leadership . They collaborate with and drive progress across Finance, RCM, Clinical Ops, BD, vendors, and admin teams, while maintaining a neutral, constructive stance. Data‑driven but practical . They use dashboards and KPIs but don’t hide behind analysis; the job is to fix problems, not just measure them. COMPENSATION & LOGISTICS: Compensation Breakdown: Base Salary: $170K-$190K 15% Performance Bonus Total Comp: $196K-$219K Equity: Stock Options Location Hybrid 4 days per week in the office Reports to Founder/Chief Executive Officer LOCATION REQUIREMENTS This hybrid role requires at least four days a week in person, collaborating closely with leadership and various departments. To ensure a strong start and build deep partnerships, the first six months will be fully in person (five days a week). We believe this role thrives on the close teamwork, rapid feedback, and relationship‑building that in‑person collaboration brings. Our Grand Central office serves as the hub for this dynamic work. A NOTE ON SCOPE This is intentionally broad; you will span credentialing and payer operations, revenue‑ops coordination, KPI and reporting, tech and workflow systems, and new‑program launches. As Reklame scales, these will split into dedicated functions you help design and staff. We are looking for someone who is energized by that breadth and ambiguity, not someone who needs a narrow, fully defined lane. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT ReKlame Health is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic. FRAUDULENT RECRUITING ACTIVITY DISCLAIMER Please be aware of fraudulent recruiting activity from individuals claiming to represent ReKlame Health. We do not make job offers without an interview process and will never request payment, gift cards, cryptocurrency, or personal banking information from candidates. All official communications will come from authorized representatives via @reklamehealth.com email addresses. Please report any suspicious activity. Learn more about us at AI USE IN OUR HIRING PROCESS ReKlame Health uses an automated tool to help screen and score applications for this role. It evaluates your skills, experience, and qualifications against the position’s requirements. While this tool supports our hiring team, all final hiring decisions are made by ReKlame Health employees. #J-18808-Ljbffr