Principal Program Manager

Program Support Manager

This role is to provide program support for a high-performing, fast-paced Growth/PLG leadership team that drives data-driven strategy across the organization. Program management serves as a critical driver in driving cross-functional teams, Exec reporting associated with OKR targets, and a data science team with an ambitious strategic roadmap.

Duties

• Planning, Scheduling, and Execution: Create and update parallel program frameworks and timelines, manage execution, ensure alignment on milestones, identify and manage dependencies, and mitigate risks
• Coordination and Communication: Provide clear, concise, and regular updates to leadership, stakeholders, and team members, facilitate cross-functional team meetings, drive priority and act as a liaison among contributing teams.
• Documentation and Reporting: Ensure project documentation is complete, current, and appropriately stored, create and distribute regular progress reports highlighting key achievements, risks, and next steps.
• Metrics, Process Scaling, and Opportunity Assessment: Develop clear mechanisms to track and report metrics, standardize scalable processes for growth initiatives, and build frameworks to help the team evaluate new product and marketing opportunities.
• Risk Management: Identify potential risks proactively, develop mitigation strategies, maintain a risk register, and ensure effective risk communication and management

Skills

• Strong organization and prioritization skills to effectively manage multiple projects/workstreams simultaneously, especially when priorities shift rapidly.
• Ability to recognize ambiguity and align on a decision making framework, drive conversations to bring clarity and enable decisions to be made in a timely manner.
• Ability to build strong positive relationships crossing org boundaries and leveraging those relationships to exert influence for a positive outcome.
• Skills: persuasion, empathy, persistence and adaptability.
• Ability to create or enhance frameworks, standards, processes (Jira, Wikis, Slack) as needed to help teams execute effectively in a fast-paced environment.
• Ability to simplify processes as needed is a key skill.
• Ability to understand facts and aid in unbiased, informed decision making.
• Understanding the bigger context and presenting the data to various levels of the organization.
• Ability to collaborate with data science teams, navigate KPI/OKR frameworks, and utilize insight‐driving tools to inform decisions and communicate results effectively.
• Working knowledge of AI tools and their application in automating tasks, optimizing team workflows, and improving operational outcomes is a plus.

EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."