Principal Program Manager

Software Guidance & Assistance, Inc., (SGA), is searching for a Principal Program Manager for a contract assignment with one of our premier SaaS clients in San Francisco, CA. Open to remote in CST or PST as well.


This role is to provide program support for a high-performing, fast-paced Growth/PLG leadership team that drives data-driven strategy across the organization. Program management serves as a critical driver in driving cross-functional teams, Exec reporting associated with OKR targets, and a data science team with an ambitious strategic roadmap.



Responsibilities:

• Planning, Scheduling, and Execution: Create and update parallel program frameworks and timelines, manage execution, ensure alignment on milestones, identify and manage dependencies, and mitigate risks
• Coordination and Communication: Provide clear, concise, and regular updates to leadership, stakeholders, and team members, facilitate cross-functional team meetings, drive priority and act as a liaison among contributing teams.
• Documentation and Reporting: Ensure project documentation is complete, current, and appropriately stored, create and distribute regular progress reports highlighting key achievements, risks, and next steps.
• Metrics, Process Scaling, and Opportunity Assessment: Develop clear mechanisms to track and report metrics, standardize scalable processes for growth initiatives, and build frameworks to help the team evaluate new product and marketing opportunities.
• Risk Management: Identify potential risks proactively, develop mitigation strategies, maintain a risk register, and ensure effective risk communication and management

Required Skills:

• Strong organization and prioritization skills to effectively manage multiple projects/workstreams simultaneously, especially when priorities shift rapidly.
• Ability to recognize ambiguity and align on a decision making framework, drive conversations to bring clarity and enable decisions to be made in a timely manner
• Ability to build strong positive relationships crossing org boundaries and leveraging those relationships to exert influence for a positive outcome. Skills: persuasion, empathy, persistence and adaptability.
• Ability to create or enhance frameworks, standards, processes (Jira, Wikis, Slack) as needed to help teams execute effectively in a fast-paced environment. Ability to simplify processes as needed is a key skill.
• Ability to understand facts and aid in unbiased, informed decision making. Understanding the bigger context and presenting the data to various levels of the organization.
• Ability to collaborate with data science teams, navigate KPI/OKR frameworks, and utilize insight-driving tools to inform decisions and communicate results effectively.
• Working knowledge of AI tools and their application in automating tasks, optimizing team workflows, and improving operational outcomes is a plus.
• Keywords:
• Education: Relevant Bachelor's degree and/or an advanced degree in a related field or equivalent.
• 8-10+ years of relevant experience

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .


SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.