Principal Program Manager

Program Support Manager

This role is to provide program support for a high-performing, fast-paced Growth/PLG leadership team that drives data-driven strategy across the organization. Program management serves as a critical driver in driving cross-functional teams, Exec reporting associated with OKR targets, and a data science team with an ambitious strategic roadmap.

Duties

• Planning, Scheduling, and Execution: Create and update parallel program frameworks and timelines, manage execution, ensure alignment on milestones, identify and manage dependencies, and mitigate risks
• Coordination and Communication: Provide clear, concise, and regular updates to leadership, stakeholders, and team members, facilitate cross-functional team meetings, drive priority and act as a liaison among contributing teams
• Documentation and Reporting: Ensure project documentation is complete, current, and appropriately stored, create and distribute regular progress reports highlighting key achievements, risks, and next steps
• Metrics, Process Scaling, and Opportunity Assessment: Develop clear mechanisms to track and report metrics, standardize scalable processes for growth initiatives, and build frameworks to help the team evaluate new product and marketing opportunities
• Risk Management: Identify potential risks proactively, develop mitigation strategies, maintain a risk register, and ensure effective risk communication and management

Strong organization and prioritization skills to effectively manage multiple projects/workstreams simultaneously, especially when priorities shift rapidly. Ability to recognize ambiguity and align on a decision making framework, drive conversations to bring clarity and enable decisions to be made in a timely manner Ability to build strong positive relationships crossing org boundaries and leveraging those relationships to exert influence for a positive outcome. Skills: persuasion, empathy, persistence and adaptability. Ability to create or enhance frameworks, standards, processes (Jira, Wikis, Slack) as needed to help teams execute effectively in a fast-paced environment. Ability to simplify processes as needed is a key skill. Ability to understand facts and aid in unbiased, informed decision making. Understanding the bigger context and presenting the data to various levels of the organization. Ability to collaborate with data science teams, navigate KPI/OKR frameworks, and utilize insight‐driving tools to inform decisions and communicate results effectively. Working knowledge of AI tools and their application in automating tasks, optimizing team workflows, and improving operational outcomes is a plus.

EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."