Office Coordinator Physician Practices

Imagine a career at one of the nations most advanced health networks.

Be part of an exceptional health care experience. Join the inspired passionate team at Lehigh Valley Health Network a nationally recognized forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the Best Hospitals by U.S. News & World Report for 23 consecutive years. Were a Magnet(tm) Hospital having been honored five times with the American Nurses Credentialing Centers prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally Lehigh Valley Hospital - Cedar Crest Lehigh Valley Hospital - Muhlenberg Lehigh Valley Hospital- Hazleton and Lehigh Valley Hospital - Pocono each received an A grade on the Hospital Safety Grade from The Leapfrog Group in 2020 the highest grade in patient safety. These recognitions highlight LVHNs commitment to teamwork compassion and technology with an unrelenting focus on delivering the best health care possible every day.

Whether youre considering your next career move or your first you should consider Lehigh Valley Health Network.

Summary
Coordinates administrative duties associated with daily physician practice operations and acts as a resource to the front line scheduling colleagues. Provides education and support to clerical staff. Functions as the primary practice resource for insurance information clerical standard work EMR scheduling referrals and other appointment functions.

Job Duties

• Oversees patient access workflows including the internal and external referrals for new and established patients based on the patients medical plan insurance requirements patient preference and practice schedule.
• Coordinates daily staffing to meet procedure/customer needs and develops reports and monitors staff productivity/efficiency and quality metrics.
• Ensures and educates staff on how accurate registration scheduling billing clerical scanning insurance and referral functions are performed in a timely manner and according to standardized work processes.
• Functions as a team member to support practice and network goals and objectives.
• Troubleshoots problem solves and takes corrective measures in care and handling of equipment. Supports members of care delivery team and quality initiatives.
• Assists with supporting service recovery efforts and patient communication.

Minimum Qualifications

• High School Diploma/GED
• 3 years Physicians office practice
• Ability to work with interruptions and adapt to rapidly changing priorities.
• Ability to provide coaching and feedback.
• Exceptional organizational skills and communication skills.
• Knowledge and working use of medical terminology.
• Proficient computer skills.
• Proven proficiency of technology and EMR workflows at the conclusion of orientation.

Preferred Qualifications

• Associates Degree Business administration
• Supervisory experience.

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing frequent keyboard use *patient care providers may be required to perform activities specific to their role including kneeling bending squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities requirements and working conditions for the position. It is intended to be an accurate reflection of the current position however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity accordance with and where applicable in addition to federal state and local employment regulations Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race color religion sex age national origin sexual orientation gender identity disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include but are not limited to recruitment selection hiring transfers promotions terminations compensation benefits educational programs and/or social activities.

Work Shift:

Day Shift

Address:

48 Tunnel Rd Ste 205

Primary Location:

Pottsville- Tunnel Road

Position Type:

Onsite

Union:

Not Applicable

Work Schedule:

M-F: 0800-1630

Department:

LVPG-S General Surgery - Tunnel Rd

Required Experience:

IC