Senior Endpoint Engineer

Job Posting Title:

Senior Endpoint Engineer

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Hiring Department:

Dell Medical School

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt from FLSA

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

AUSTIN, TX

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Job Details:

Purpose

Leads endpoint engineering, automation, and deployment efforts at the project level for Dell Medical School. This individual will play a key role in implementing scalable, secure, and modern endpoint solutions across clinical and non-clinical environments. This includes responsibility for endpoint infrastructure design, image and application lifecycle management, endpoint security integration, and support for Epic clinical workflows and Imprivata authentication.

Responsibilities

Engineering & Endpoint Platform Leadership

• Designs and implements modern endpoint management architecture for 2,000+ devices across inpatient, ambulatory, and administrative settings.

• Leads engineering work for Windows 11, Microsoft Intune/Endpoint Manager, Group Policy, and imaging tools (e.g., SCCM, MDT, Autopilot).

• Drives enterprise workstation standardization across fixed workstations, WOWs, tablets, and provider-assigned devices.

• Partners with networking and infrastructure teams to enforce secure and segmented device access across VLANs and wireless.

• Leads Zero Trust endpoint posture enforcement in collaboration with Security (e.g., Defender for Endpoint, conditional access policies).

Epic & Clinical Workflow Integration

• Partners closely with Epic Technical Coordinators and Application Analysts to optimize Epic Hyperspace deployment and clinical endpoint performance.

• Engineers Imprivata tap-and-go authentication workflows for clinical endpoints across nursing stations, exam rooms, and shared workspaces.

• Supports hardware/software integration for Epic-approved devices (e.g., label printers, scanners, wristband printers).

• Ensures endpoint configurations meet clinical workflow requirements and compliance standards.

• Troubleshoots clinical device issues in collaboration with informatics and support teams.

Automation, Monitoring & Lifecycle Management

• Develops and maintains automation scripts using PowerShell, Python, or other tools for software deployment, patching, and device onboarding.

• Implements robust monitoring solutions (e.g., Endpoint Insights, Nexthink, Tanium) to track endpoint health and compliance.

• Leads endpoint patch management lifecycle (OS, drivers, BIOS, and application updates) across enterprise devices.

• Collaborates with Asset Management to optimize inventory and procurement workflows from deployment through retirement.

• Maintains version control and reporting for endpoint performance metrics.

Security & Compliance Enforcement

• Implements antivirus, encryption, and MDM policies across all endpoint types.

• Monitors and remediates vulnerabilities in coordination with cybersecurity teams.

• Maintains audit-ready documentation for HIPAA, HITRUST, and internal compliance reviews.

• Supports conditional access and identity-based security controls.

• Participates in risk assessments and incident response planning.

Project Delivery & Collaboration

• Serves as technical lead for endpoint-related projects including new clinic onboarding, hospital readiness, and remote access optimization.

• Coordinates with clinical and business stakeholders to assess endpoint needs and deliver scalable solutions.

• Develops engineering documentation, design diagrams, SOPs, and training materials for Service Desk and support teams.

• Mentors junior staff and supports Tier 3 escalations as needed.

• Participates in strategic planning and cross-functional initiatives.

Operational Support & Troubleshooting

• Provides Tier 3 support for endpoint issues across clinical and administrative environments.

• Analyzes root causes and implements long-term fixes.

• Collaborates with service desk and desktop support teams to ensure timely resolution.

• Escalates unresolved issues to vendors and tracks resolution progress.

• Maintains uptime and performance metrics for endpoint infrastructure.

Required Qualifications

• Bachelor's degree in Information Systems, Engineering, or related field, or equivalent experience.

• 8+ years of experience in endpoint engineering, systems administration, or desktop infrastructure roles

• Deep expertise with Microsoft Windows 10/11, Microsoft Endpoint Manager/Intune, Group Policy, and device imaging tools

• Proficiency in PowerShell scripting and automation workflows

• Experience managing enterprise-scale endpoint environments (2,000+ devices)

• Strong troubleshooting skills with the ability to triage complex endpoint and application issues

• Proven experience leading technical projects or greenfield implementations

• Strong written and verbal communication skills, including ability to interact with clinicians and non-technical staff

• Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Master's degree in Healthcare IT, Engineering, Architecture, or Business.

• Experience with advanced technologies including robotics, biomedical systems, digital experience platforms, and intelligent infrastructure

• Proficient in designing and planning high-tech facilities, ensuring seamless integration of advanced technologies, optimized workflows, and compliance with regulatory standards to support cutting-edge healthcare and research environments.

• Strong knowledge of academic medicine, clinical research, and simulation, enabling the design of environments that enhance education, training, and scientific advancement in healthcare settings.

Salary Range

$130,000 + depending on qualifications

Working Conditions

• Standard office equipment.

• Repetitive use of a keyboard.

• May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others.

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. This position has the option to elect the Optional Retirement Program (ORP) instead of TRS, subject to the position being 40 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.