API Support Analyst I

This is Hybrid role (4 days in office /1 day remote)About your Team:As a Level 1 API Support Analyst at Interactive Brokers (IBKR), you will be the first point of contact for clients seeking assistance with our API products. You will handle inquiries through multiple communication channels and guide clients ofvarying technical backgrounds through basic API integration processes.What will be your responsibilities within IBKR: Respond to client inquiries via phone, chat, and support tickets in a timely and professional manner.Address basic questions related to third-party integrations with IBKR API.Guide clients through initial API connection processes.Direct clients to relevant documentation and resources.Triage market data inquiries and escalate as appropriate.Route complex technical issues to specialized teams including API Integration, APIL2, AM-API, and FIXENG teams.Document client interactions accurately in the support system.Follow established support protocols and workflows.What required skill’s you need:Bachelor's degree or equivalent experience (preferred)Basic understanding of programming concepts and what coding entailsExcellent written and verbal communication skillsAbility to communicate technical concepts to clients with varying levels of technical proficiencyStrong problem-solving abilitiesCustomer-service oriented mindsetAbility to work in a fast-paced environmentDesired AttributesInterest in financial markets and trading systems.Previous experience in a technical support role.Knowledge of financial APIs or trading systems (a plus).Ability to learn quickly and adapt to changing technologies.To be successful in this position, you will have the following:Self-motivated and able to handle tasks with minimal supervision.Superb analytical and problem-solving skills.Excellent collaboration and communication (Verbal and written) skills.Outstanding organizational and time management skills.Company Benefits & PerksCompetitive salary, annual performance-based bonus, and stock grant awards401(k) retirement plan with competitive company matchExcellent health and wellness benefits, including medical, dental, and vision benefits. 100% employer-paid medical premiums, with generous employer contributions to dental & vision plans as well.Wellness screening and assessments, health coaches, and counseling services through an Employee Assistance Program (EAP)Generous paid parental leave (up to 16 weeks paid parental leave for eligible employees)Company-paid basic life insurance, accidental death & dismemberment (AD&D), and short- and long-term disability coverageFlexible Spending Accounts (Healthcare, Dependent Care, and Commuter FSAs)Quarterly fitness stipend to offset costs associated with traditional gym and fitness memberships or feesEducation reimbursement and professional development opportunitiesLegal services, telehealth access, and voluntary insurance optionsBackup child and adult care support through Care.comDaily lunch allowance and fully stocked kitchen with healthy breakfast and snack optionsHiringMinRate65000HiringMaxRate75000