Water Meter Field Technician II

General Purpose The Water Meter Field Technician II is responsible for advanced execution of all field based meter management functions to ensure accurate billing of residential and commercial accounts. This includes meter reading, installation, maintenance, repair, interior service line assessment, and advanced meter troubleshooting. The position travels to customer locations and acts as a direct liaison between Water Resources and residents, providing courteous and accurate service to create an exceptional customer experience. Advanced locating and marking of underground water utility infrastructure are also required. Union Affiliation American Federation of State County and Municipal Employees (AFSCME) Pay Grade $30.48 - $33.97 Hourly Remote Tier Zero (0) days remote/month Application Process Applications for Water Meter Field Technician In Training, Water Meter Field Technician I, and Water Meter Field Technician II will all be considered. The tiering system encourages growth and skills development; once an employee meets the criteria for a higher tier they are automatically promoted. External applicants are encouraged to apply to any level that matches their professional experience. Essential Job Functions Meter Reading Functions Obtains readings for all water meters according to predetermined schedule. Utilizes AMR and AMI data collectors including fixed network gateways, vehicle-mounted mobile unit, handheld RF device, and/or belt clip transceiver. Analyzes meter reading routes to optimize data collection. Completes file imports and exports in the Meter Data Management System (MDMS) and notifies supervisor of irregularities. Reviews exception reports from MDMS for transmission failures and enters appropriate failure codes. Performs meter reading verifications related to exception reporting or property transfers. Obtains and sends data logs to Customer Care & Billing upon request. Installation, Maintenance & Repair Functions Receives daily work schedule, prepares vehicle with required equipment, tools, materials, and supplies. Performs new installations, maintenance, replacements, and repairs on residential and commercial water meters of all sizes and complexities according to departmental policy and AWWA standards. Connects meter interface units to meter registers according to wire color and ensures activation. Performs gate and ball valve replacements on all service line material types including ductile iron, galvanized, copper, and plastic. Alters incoming water services to accommodate manifold for approved irrigation or secondary meters according to departmental policy and AWWA standards. Turns water off and on at curb stop for both domestic and fire services as requested. Removes water meters of all sizes as requested. Inspects area upstream and downstream of the water meter for unusual configurations, defects, leaks, suspicious conditions or violations of departmental policy, identifies necessary corrections, leads resolution and follows up with other City departments as needed. Tests all water meters according to AWWA standards. Disassembles water meters for proper disposal. Installs water meters on hydrants for dust abatement or construction according to departmental policy. Completes electronic assessment forms for all meter and endpoint installations and/or replacements accurately and completely. Completes electronic order forms for all billable work accurately and completely. Participates in the technical review of engineering and mechanical plans related to new or changing meter connections. Customer Service & Troubleshooting Functions Completes daily customer visits for meter installation, replacements, abnormal consumption readings, noisy meters, low water pressure or other meter and service functionality concerns. Explains the operation and measurement elements of meters to customers while in the field, and reports any questions requiring additional follow‑up to Customer Care. Evaluates valves and service line material during appointments and recommends replacement in accordance with departmental policy. Delivers service termination notices and performs disconnections and restorations as requested by Customer Care Associates in accordance with City Ordinance. Notifies Customer Care Associates and supervisor about any missing curb boxes or those requiring extensive excavation encountered during service terminations. Maintains a high level of professionalism and establishes a positive rapport with each customer when communicating by phone, email or in person. Utility Locating Functions Completes all regular and emergency Dig Safe ticket requests within required deadlines according to State Law. Locates water mains, services and valves using electromagnetic, magnetic and dowsing technologies without assistance. Uses GIS, paper and digitized maps to confirm locations as needed. Identifies and marks locations with spray paint, flags and other materials as needed. Collects GPS coordinates to ensure accurate mapping and assists supervisor in resolving discrepancies with GIS & Field Specialist. Performs light excavation with shovel or metal probe to expose buried curb boxes. Notifies ticket originator when marks lack high certainty, and recommends hand excavation for those areas. Determines efficient travel route to and from each locate. General Functions Provides on‑call response to emergencies for suspected water leaks, main breaks, building fires, water leaks upstream of the meter, frozen meters, or service restoration for non‑payment as directed by on‑call schedule. Reviews and coordinates collection of asset information for various infrastructure categories using applicable technology. Maintains assigned vehicle and equipment in proper working order. Works independently in the absence of onsite supervision while performing essential duties. Complies with all departmental safety policies, protocols, procedures and OSHA regulations. Attends leadership, technical or other professional training as recommended by management. Represents Water Resources at community events to promote departmental initiatives and programs. Plows City streets and sidewalks with the street division in accordance with Union contract provisions. Provides on‑call coverage including nights, weekends and holidays. May assist the Distribution Field Crew with routine distribution work as assigned. Provides guidance to and assists with training of Meter Technician In Training and Meter Technician I as assigned. Serves as team lead in absence of supervisor. Non‑Essential Job Functions Performs other duties as required. Qualifications/Basic Job Requirements Commitment to diversity, equity and inclusion, including ongoing training and professional development. High School Diploma or equivalent required. Minimum of three (3) years’ experience in water meter reading, installation and maintenance. Vermont State Operator Classification, Class D or equivalent required. Commercial Driver’s License Class B required. Completion of sixteen (16) hours of meter‑focused training approved by management required. Minimum of three (3) years’ experience with underground locating and at least one year of advanced and complex underground locating experience. Completion of a management‑approved course in underground location required. Completion of OSHA 10 required. Proficiency with the customer information system and meter data management system software. Knowledge of AMI meter technology. Ability to learn, understand and explain advanced technical/engineering concepts related to water meter technology and installation. Ability to learn, understand and explain water distribution system and components, including locating underground service lines such as gas and power supply, principles of water pressure and hydraulic engineering. Ability to read and understand blueprints for locating water shut‑offs and lines. Computer, smartphone, iPad, email and internet proficiency. Knowledge of and ability to operate power and hand tools related to metering and water distribution. Training in construction equipment and tool safety practices. Demonstrated ability to determine and demonstrate appropriate methods, procedures and techniques for assigned tasks. Ability to respond to emergencies calmly and professionally. Physical ability to lift up to 60 pounds chest high, 2–3 times daily on average. Ability to complete work projects timely to avoid extensive service interruption. Ability to operate vacuum unit, blow wand, dump truck, sidewalk plows, power tools, manual hand tools, mechanical hand tools, and related equipment. Ability to climb ladders in and out of trench excavations. Ability to work in confined spaces and moving traffic areas. Ability to work in all weather conditions. Ability to work after‑hours, nights, weekends and on‑call as required. Ability to operate wheeled and tracked snow plow equipment on city streets and sidewalks. Flexible team player, safety conscious, customer‑oriented, willing and able to learn all equipment and tasks. Ability to create and maintain an environment embracing the six operating principles: Customer Service, Fiscal Responsibility, Good Labor Relations, Employee Empowerment, Cooperation and Continuous Improvement. Professional conduct with crew members, leaders, other divisions and the public. Knowledge of VOSHA safety rules and regulations pertaining to the Department of Public Works. Regular and timely attendance necessary for meeting job expectations. Understanding and compliance with city standards, safety rules, personnel policies and Chapter 31 of the city ordinance. Additional Information Promoting a culture that reveres diversity and equity. The City of Burlington is proud to be an equal‑opportunity employer and is strongly committed to creating a dynamic and equitable workforce that mirrors the population and world we serve. We do not discriminate on the basis of political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sexual orientation, gender identity, marital status, crime‑victim status, veteran status, disability, HIV status, or genetic information in employment or service provision. Applications for our employment opportunities are accepted online through our Government Jobs website. Contact Information For accessibility information or alternative formats, please contact Human Resources Department at View phone number on click.appcast.io or View email address on click.appcast.io. #J-18808-Ljbffr