Customer Service Agent

DHL AFC Clearance Agent What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world. Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Start YOUR career with DHL today The AFC Clearance Agent is responsible for the accurate and timely preparation and submission of AMS (Automated Manifest System) filings for all inbound cargo shipments. This role ensures compliance with U.S. Customs regulations by processing shipment data, validating documentation, and meeting strict submission deadlines tied to flight schedules. The position plays a critical role in preventing regulatory penalties and enabling the efficient movement of shipments through the DHL network. Key Responsibilities: Prepare and submit AMS filings for inbound shipments in compliance with U.S. Customs requirements. Ensure timely submission of manifests Review flight manifests and airway bills (MAWB/HAWB) for completeness and accuracy. Process both complete shipments and split shipments (A/B splits) within the system. Perform calculations to allocate weights and piece counts across split shipments. Create and manage multiple submissions for split consignments. Validate shipment data including consignee details, routing, and FIRMS codes. Troubleshoot data discrepancies and correct errors prior to submission. Monitor and update shipments through the full AMS lifecycle. Maintain compliance with DHL and Customs procedures to avoid delays or fines. Support customer interactions by responding to shipment inquiries and issues. Issue arrival notices for shipments at partnering Gateways. Skills & Qualifications: High School Diploma or equivalent required Associate or bachelor's degree preferred/ not required (Logistics, Business, Supply Chain) Knowledge of customs entry and AMS filing processes preferred Industry training in customs compliance is an asset This position requires access to secured airport areas. Selected candidates must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check, fingerprinting, and meeting all federal, state, and local regulatory requirements. Candidates must be able to provide all documentation necessary to support the badging process. Employee Benefits & Incentives DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include: Competitive Pay Bonus/Incentive Programs Retirement Savings 401K with company match Medical, Dental, Vision, well-being programs Tuition Reimbursement Generous Paid Time Off Starting at 4 Weeks (PT/FT) Paid Leave Employee Discount Program Employee Assistance & Work Life Program Outstanding training opportunities DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.