Customer Care/Warranty Representative

Overview Looking to grow your career at a company that puts its people first? Drees Homes is a family-owned home building company with a passion for making custom homes easy. For over 95 years, we have taken care of our employees and our customers. It's why we rank as the 21st largest privately-owned builder in the country and have a track record of long-tenured employees. We're proud of being named a U.S. Best Managed Company, a program sponsored by Deloitte Private and The Wall Street Journal, for three years in a row and we've been officially certified as a Great Place to Work in 2023, 2024 and 2025. Enrich your career at a company that values integrity, excellence, opportunity, stability and success. Headquartered in Fort Mitchell, Kentucky, Drees has operations in eleven metropolitan areas: Greater Cincinnati and Cleveland, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, DC. Responsibilities/Qualifications Drees Homes is seeking candidates for the position of Customer Care/Warranty Representative in the Cincinnati area and surrounding areas. In this position you will be responsible for pro-actively solving customer issues in assigned communities after the closing of the home and completion of all assigned work orders. Duties and Responsibilities: Complete assigned warranty service requests within the guidelines of company policy Follow up on all warranty requests to vendors/contractors to ensure prompt service to the customer Evaluate all customer complaints and report solutions Conduct 90 day appointments and service as needed basis for the remainder of the year Keep the customer care system up-to-date and accurate Recommend changes that will improve processes Monitor and respond to email and voice mail messages daily Comply with the "Warranty On Call" procedure Desired Knowledge and Skills: Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution Excellent verbal and written communication skills with internal and external customers General knowledge of residential construction and the homebuilding process Must have basic computer skills, experience using an iPad preferred Self-driven and able to work independently Customer oriented, outgoing, dependable & ethical Punch-out skills, hands on repair skills - paint, drywall, carpentry, etc. helpful Problem solving abilities with excellent follow-up skills Must have reliable transportation Must have a High School Diploma Construction or other related college degree a plus 3-5 years Residential Home Experience ideal The typical schedule of this position will be Monday Friday 8 AM to 5 PM, plus additional hours as necessary. Excellent hourly rate, bonus potential, plus a comprehensive benefit package including profit sharing & 401(k) plans. Summary Equal Opportunity Employer / Drug-Free Work Place To learn more about Drees Homes, please visit our website -