Inbound Subro Demand Review Specialist - National General

The Third Party Demand - Auto Damage Adjuster is responsible for reviewing moderate to highly complex subrogation demands from third-party carriers. The individual reviews damage estimates, rental bills, tow bills, diminished value claims, etc. and contacts the third-party carrier to negotiate and settle the claim for subrogation. This position is fully remote, and your home office does not need to be near an Allstate office but must be based in the United States. This position is not open to residents of California, Washington, Alaska, Hawaii, and Puerto Rico. Key Responsibilities Summarizes documents and enters into claim system notes. Documents a claim file with notes, evaluations, evidence, and decision-making process. Compiles and reviews moderate to highly complex demands for repair estimates and total loss valuations and provides damage estimates via photos; demands and waivers may include damage estimates, rental bills, tow bills, diminished value claims, paid bills, receipts, car seats, etc. Researches reasonable amounts and labor rates in the local market. Evaluates diminished value in a moderate to highly complex claim. Conducts conferences with third-party carrier to review, negotiate, and settle moderate to highly complex demands and negotiates an agreed price with the third party. Provides and explains moderate to highly complex estimates and subsequent settlement process. Prepares, reviews, reconciles, and triages moderate to highly complex auto demand assignment requests. Qualifications 2+ years of related experience. Experience in Total Loss, Virtual Assist, QFC, and/or GHRN. Technical experience in Auto Damage and strong negotiation skills. Functional Skills Applies general knowledge of insurance policy, coverage, regulation, and handling of claims. Applies general knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards. Applies general knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data. Applies general knowledge of standardized problem-solving and preparation of basic reports for analysis. Applies general negotiation and/or arbitration skills. Applies general conflict management and problem resolution skills in managing internal and external customer relationships. Supervisory Responsibilities This job does not have supervisory duties. Licensing Requirements A NC adjuster’s license is required. As a condition of employment, your office/area may require you to obtain additional adjuster and/or an appraiser license. If applicable, you will be required to secure license(s) within 60 days of hire. The hiring manager will work with you along with the centralized licensing team to ensure that you are properly licensed. Notes The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job. Skills Communication Negotiation Problem Solving Results-Oriented Time Management Auto Estimating Auto Insurance Claims Damage Assessment Documentation Subrogation Claims Written Communication Arbitration Claims Resolution Customer Service Documentations Multitasking Compensation Base compensation offered for this role is: Auto Adjuster Analyst III: $50,000 - $74,350 Auto Adjuster Cons I: $53,500 - $77,800 Auto Adjuster Cons II: $56,000 – $82,500 Compensation is based on experience and qualifications. Total compensation for this role may include additional components, such as incentive pay (for example, commission or bonus), if applicable. Benefits National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at View phone number on click.appcast.io. EEO Statement It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. #J-18808-Ljbffr Allstate Insurance Company