Participant Services Representative I

Dunhill Government Solutions is hiring Participant Services Representatives to support a federal program. This is a full-time, fully remote role based in the U.S., answering participant questions by phone, email and web chat. It's a strong entry point into federal work for anyone with customer service or call center experience. Responsibilities: Handle inbound and outbound calls, email and web chat from program participants, meeting service-level targets Log every contact in a web-based case management system and link each call to its open case Research and resolve processing issues, missing documents and data errors, and follow each one through to resolution Support back-office processing and data-integrity reviews Follow the program's published processing guidelines Requirements: High school diploma or GED 0-2 years of call center, customer service or public relations experience Composure and courtesy during high call volume Strong written and verbal communication, listening skills and attention to detail Available for one of three day shifts (Eastern): 7:00 AM-3:30 PM, 8:00 AM-4:30 PM, or 9:30 AM-6:00 PM Candidates residing in California or the New York City metro area cannot be considered at this time Details: Full-time (40 hours/week), seasonal, fully remote. Compensation: $17.75 per hour, plus an hourly health & welfare benefit toward health insurance and retirement (amount varies by location). US Citizenship and the ability to pass a federal background investigation in order to be granted access to sensitive information. #J-18808-Ljbffr Dunhill Professional Search & Government Solutions