Administrator

divh2Claims Coordinator/h2pAs the hub of all claims, this administrative/coordinator is responsible for speaking with the customer, ongoing customer follow up, handling service complaints, logistics of dispatching field personnel to jobs while ensuring that the required Cycle Time and insurance Service Level Agreement tasks deadlines are met. The Coordinator will be responsible to follow up daily with the OPS team to ensure and that all required documentation, estimates and procedures are followed according to required program guidelines. A successful Administrator/Coordinator will possess tenacity and thrives in a fast-paced environment. Must be detailed oriented and able to focus with many projects in varying degrees of completion will be most successful in this position./ph3Job Responsibilities/h3ulliUnderstanding of the claims flow process Water Mitigation, Reconstruction, Contents, and other Environmental work/liliManages data entry for each claim from First Notice of Loss through to completion of job in the CRM system/liliDaily review of compliance tasks and all job tasks are completed on time/liliMonitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times/liliEnsure that uploading photos, and other documents are appropriately described, titled and uploaded in real time, as well as follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial call/liliCreates and or assists with job estimate, reviews final estimate to ensure estimate is complete per company standards/liliManages Customer Service issues and complaints, documenting actions and resolution/liliUnderstanding of all company cycle times and SLAs required for each job and phase/liliClient Care Calls ensure constant, often daily, communication with the customer, may communicate with adjuster/liliEnsure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required/liliMay be responsible for creating job estimate and or assisting the Estimator/Project Manager with final estimate/liliProficent in Social Media/liliDevelopment of email campaigns/liliCollections and auditing/liliMust be highly organized and able to multi-task/li/ulh3Job Requirements/h3ulliHigh school diploma/GED required/liliBachelors Degree or applicable experience preferred, work experience will be considered/liliIICRC Certifications preferred but not required: WTR, ASD, OCT, STC/liliExceptional Customer Service skills/lili1-3 years of Xactimate experience required- proficient use Xactimate 28/liliExperience with Microsoft Office application (Word, Outlook, PowerPoint, and Excel) required/liliPersonal time management and organizational skills/liliStrong verbal and written communication skills/liliDependable and adaptable to operate within a fast-paced work environment/liliAbility to manage highly confidential information/liliStrong problem-solving skills/liliProficient at using Microsoft Office, Outlook, CRM software/liliExperience with customer interaction and conflict resolution/li/ulh3Physical Demands and Working Conditions/h3pThe physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be prepared to:/pulliMove up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects./liliSitting for long periods of time while using office equipment such as computers, phones etc./liliFingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment./liliExpress or exchange ideas with others quickly, accurately, and receive and act on detailed information./liliClose visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screen and expansive reading./liliBe exposed to various inside working conditions: The change of building environment such as with or without air conditioning and heating. May be required to travel for short periods of time./li/ulpBuilt on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, youll be part of a talented network of employees with a shared vision./ppOur environment is a diverse community where successful people work together to achieve common goals./ppThis franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC./p/div