Customer Service Representative

Customer Service Representative

Employment Type: Full-Time Permanent

Work Arrangement: Onsite

Experience Required: 0-2 years

Salary: $18-$21/hour

J ob Summary

We are hiring a Customer Service Representative to provide friendly efficient support to customers via phone email or chat. Youll resolve inquiries troubleshoot issues and ensure a positive customer experience with every interaction.

Responsibilities

• Respond to customer inquiries via phone email or chat
• Resolve customer issues and complaints professionally
• Process orders returns or account updates as needed
• Maintain accurate records of customer interactions
• Escalate complex issues to appropriate teams
• Provide accurate information about products or services
• Meet performance goals for response time and satisfaction

Requirements & Qualifications

• High school diploma or equivalent required
• 0-2 years of customer service experience
• Strong communication and problem-solving skills
• Comfortable with computer systems and multitasking
• Patient empathetic and customer-focused
• Ability to remain calm under pressure

Benefits

• Health dental and vision insurance
• Paid time off and holidays
• 401(k) plan
• On-the-job training
• Opportunities for advancement

Equal Opportunity Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity or expression sexual orientation national origin age disability veteran status genetic information or any other status protected by applicable law.

Required Skills:

Customer ServiceHuman ResourcesAdministration JobsInformation TechnologyMicrosoft OfficeInformation ScienceHuman Resource Planning