Help Desk Support Specialist
Professional Staffing Services Group
Help Desk Support Specialist / IT Coordinator (Contract-to-Hire)
Role Overview Our client, a prestigious independent college-preparatory school in Central Florida, is seeking a customer-service-oriented Help Desk Support Specialist . This is a 4-month contract-to-hire position, providing a clear path to permanent employment for a professional who excels in Level 1 technical support and enjoys a collaborative academic environment. Key Responsibilities- Direct Technical Support: Act as the primary point of contact for students, faculty, and staff to resolve hardware, software, and A/V issues.
- System Lifecycle Management: Perform diagnostics on laptops and desktops; coordinate necessary repairs, upgrades, and imaging following industry best practices.
- Asset & Ticket Tracking: Maintain an accurate school-wide inventory and manage equipment requests through the school's ticket management system.
- Agile Service Delivery: Respond rapidly to technical requests, adjusting priorities as needed to minimize downtime in the classroom.
- Process Innovation: Collaborate with the IT team to identify recurring technical trends and suggest proactive solutions for system improvements.
- Campus Event Support: Assist with technical configurations for special school events and the deployment of new software or cloud platforms.
- Education: Bachelor's Degree is required.
- Experience: 2-3 years of professional help desk or IT support experience. Experience within an educational setting is highly desired.
- Technical Proficiency: * Strong familiarity with cloud-based services (Google Workspace, Microsoft Office 365, Canvas).
- Knowledge of device imaging technologies and network account administration.
- A+ or Network+ certifications are highly desirable.
- Communication Style: Must have a warm, patient, and approachable manner that reflects the supportive environment of the school.
- Physical Capability: Ability to lift and move technology equipment up to 50 lbs and remain mobile across a large campus.
- Term: 4-Month Contract-to-Hire.
- Pay: Negotiable, based on experience and certifications.
- Schedule: Full-time, with occasional after-hours support for school events.
- Must successfully pass a Jessica Lunsford Level II background check .
- Must pass a pre-employment drug screening.
- Must be comfortable and professional working in an environment with children.
Vacancy posted 1 day ago
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