Patient Services Representative

Find Your Calling At Mercy!The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.Patient Services RepresentativePediatric ClinicFull-Time | 40 Hours Per Week | Day ShiftJoin Our Team and Make a Difference Every DayAre you passionate about delivering exceptional customer service in a healthcare setting? We are seeking a Patient Services Representative to serve as a vital connection between our patients, providers, and clinical teams. In this role, you will help ensure a seamless patient experience by managing front-office operations, coordinating appointments, supporting financial processes, and providing outstanding service with professionalism and compassion.If you thrive in a fast-paced environment, enjoy helping others, and take pride in keeping operations running smoothly, we'd love to hear from you!What You'll DoPatient Experience & Front Desk OperationsWelcome patients and verify identities in a professional, friendly, and timely manner.Manage patient check-in, check-out, and appointment scheduling processes.Keep patients informed of scheduling delays and provide updates when providers are running more than 15 minutes behind schedule.Address patient concerns and complaints, ensuring timely resolution and exceptional patient satisfaction.Maintain a clean, safe, and welcoming reception and waiting area in accordance with Infection Control Guidelines.Administrative SupportAnswer incoming phone calls and assist patients with inquiries.Create and maintain Epic charts and electronic health records (EHRs).Process mail, scanning, faxing, copying, and other office-related tasks.Correct registration errors and manage assigned work queues.Maintain accurate patient records and uphold strict confidentiality standards.Scheduling & Care CoordinationCoordinate appointments, procedures, testing, and surgical scheduling.Provide procedural and surgical cost estimates, including Good Faith Estimates in compliance with the No Surprises Act.Collaborate with providers, clinic staff, and other departments to support efficient patient care delivery.Review and verify upcoming schedules to maximize clinic efficiency.Financial & Revenue Cycle ResponsibilitiesBalance and reconcile a daily cash drawer.Support accounts receivable processes.Establish payment plans and assist patients with financial arrangements.Manage department-specific work queues and related follow-up activities.Team Collaboration & LeadershipServe as a change champion for new initiatives and Epic updates.Support adoption of workflow improvements and best practices among Patient Services Representatives.Participate in meetings, review department communications, and recommend process improvements.Ensure proper use and general maintenance of office equipment, including computers, scanners, copiers, fax machines, and payment devices.QualificationsMinimum RequirementsHigh School Diploma or equivalent required.Knowledge, Skills & AbilitiesKnowledge of medical terminology, insurance practices, and billing procedures.Strong verbal and written communication skills.Excellent customer service and patient-relations abilities.Proficiency with computer systems, data entry, and electronic health records.Strong attention to detail and accuracy.Ability to maintain patient confidentiality and comply with privacy regulations.Excellent organizational, problem-solving, and conflict-resolution skills.Ability to adapt in a fast-paced healthcare environment while maintaining professionalism and composure.Physical RequirementsAbility to occasionally push, pull, and/or lift up to 50 pounds.Ability to stand and walk throughout the workday.Ability to bend, kneel, reach, twist, squat, and perform routine physical tasks associated with clinic operations.Why Join Us?Full-Time Schedule (40 Hours per Week)Day Shift HoursMeaningful work that positively impacts patients and familiesCollaborative and supportive healthcare environmentOpportunities for growth, learning, and professional developmentWhy Mercy?From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.