ROOM SERVICE - Server

Hyatt Regency Grand Reserve Puerto Rico Food and Beverage Server

Welcome to Hyatt Regency Grand Reserve Puerto Rico, a premier resort in the Pyramid Global Hospitality portfolio, located in the breathtaking setting on the oceanfront coast of Rio Grande. Featuring 579 guest rooms and over 36,918 sq ft of meeting space, this award-winning property, recognized as one of the top five resorts in Puerto Rico by Travel + Leisure's World's Best Awards, offers a truly dynamic environment for hospitality professionals. At Hyatt Regency Grand Reserve Puerto Rico, we are committed to delivering exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and engaging environment surrounded by the natural beauty of El Yunque rainforest and the island's stunning coastline. From an expansive lagoon-style pool to a nearby 27-hole Tom Kite-designed golf course and a full-service rainforest spa, this property offers a unique and inspiring setting to grow your career. We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you're just beginning your hospitality journey or looking to take the next step, you'll find opportunities for growth at every level. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for service. We provide comprehensive training and development programs to help our associates succeed. If you're passionate about hospitality and ready to be part of a people-first culture, we invite you to explore opportunities at Hyatt Regency Grand Reserve Puerto Rico and apply today.

We are looking for a highly motivated and analytical individual to join our team as Food and Beverage Server. This individual is responsible for delivering food and beverages to guestrooms accurately, promptly, safely, and professionally while creating a personalized dining experience consistent with resort service standards.

Your Role:

• Review each order for accuracy before leaving the In-Room Dining area.
• Ensure all food, beverages, condiments, silverware, glassware, and requested accompaniments are included.
• Verify guest name, room number, order details, and special instructions.
• Maintain appropriate food temperatures during transportation.
• Deliver orders within established service expectations.
• Announce arrival and enter guestrooms only in accordance with resort security and guest-privacy procedures.
• Professionally set up the meal in the guestroom or designated area.
• Explain the order and identify items when appropriate.
• Obtain required signatures or process payment according to established procedures.
• Maintain guest confidentiality and never disclose room numbers or guest information.
• Follow established procedures for guestroom access and Do Not Disturb situations.
• Follow up on guest satisfaction when required.
• Retrieve trays, tables, and service equipment according to established procedures.
• Maintain corridors and public areas free of abandoned In-Room Dining equipment.
• Maintain cleanliness and organization of delivery equipment and service areas.
• Communicate delays, guest concerns, and service-recovery needs promptly.
• Assist restaurant operations or other appropriate Food & Beverage areas based on business needs and training.
• Perform other reasonable duties as assigned.

What are we looking for?

• Previous restaurant, room service, or hospitality experience preferred.
• Strong guest-service and communication skills.
• Ability to navigate guestroom areas efficiently while protecting guest privacy.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pyramid Global Hospitality