Zone Project Manager

Job Description Must Have Technical/Functional Skills EUC / Workplace projects delivery experience Multi site and multi country rollout management Device refresh and OS migration (Windows/macOS) Endpoint management tools (Intune / SCCM / Jamf) Project planning, scheduling, and execution RAID management (Risks, Issues, Dependencies) Field technician and vendor coordination Change management and cutover / hypercare handling Roles & Responsibilities Own end-to-end EUC project delivery across the assigned zone (multi-country / multi-site) Define and manage scope, timelines, milestones, deliverables, and acceptance criteria Lead project kick-off, planning, execution, hypercare, and BAU handover Drive site onboarding/offboarding (site managing/unmanaging) readiness and execution Manage EUC rollouts: device refresh, OS upgrades (Win10/11), peripherals, site setup/relocations Build and maintain integrated project plan including dependencies, critical path, and cutover steps Coordinate with Field Technicians (FTs) for scheduling, site access, onsite activities, and coverage Align cross-tower teams (EUC Ops, Network, Security, Service Desk, Apps, Procurement) for end-to-end execution Maintain RAID (Risks, Assumptions, Issues, Dependencies) log and drive mitigation to closure Run governance cadence: weekly/daily reviews, progress tracking, action/decision management Provide weekly status reports highlighting progress, risks, issues, and support required Manage escalations and blockers (site readiness, approvals, logistics delays, resource constraints) Plan and execute cutover, readiness checks, go/no-go, communications, and rollback approach (if needed) Coordinate Change Management activities: CAB approvals, change windows, stakeholder communications Lead hypercare/stabilization period post-deployment and ensure smooth transition to BAU Ensure compliance with security policies, access controls, and EUC standards during deployment Ensure asset tracking and documentation are updated (serials, allocations, returns, disposal records) Maintain project artifacts: runbooks, checklists, validation evidence, sign-offs, PIR/lessons learned Manage vendors/partners for staging, shipping, dispatch, and rollout execution (if applicable) Track effort/cost vs plan and highlight variances early (if financials are in scope) Drive continuous improvement through standard templates, playbooks, and process optimization Salary Range: $90,000 - $125,000 per year TCS Employee Benefits Summary Discretionary Annual Incentive Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans Family Support: Maternal & Parental Leaves Insurance Options: Auto & Home Insurance, Identity Theft Protection Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement Time Off: Vacation, Time Off, Sick Leave & Holidays Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing #J-18808-Ljbffr