Practice Manager

Practice Manager of OperationsPractice Manager of OperationsNorthgate Family Dental in Peoria, IL is looking for a Practice Manager of Operations to join our team.Why Heartland Dental?Heartland Dental believes that to provide exceptional lifetime care for our patients, we must hire and grow leaders who will support the business needs of each supported dental office and foster a strong team building culture. As a Practice Manager of Operations, you'll work in an environment that encourages learning, team cohesion, and puts patients first.As a Practice Manager of Operations, you'll be a valued business partner to the Doctor. This hard-working and motivated leader will help guide and support our team as they provide the best patient care to the community. At Heartland Dental, our goal is to hire and grow leaders who will support the business needs of each supported dental office and foster a strong culture of camaraderie and support. This is where patients come first, and continuous learning is encouraged!More about the roleStrive towards mastery of role by prioritizing and completing all PMO Training needed to develop technical, commitment and leadership skillsDevelop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality)Ensure goals and priorities of Doctors and teams are achieved through servant leadershipBell Leadership Training every 18-24 monthsSupport the Doctor Led, Hygiene Driven, Operations focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddlesFocus and prioritize efforts of team to support Doctor achieving their Top 10 Professional goalsCreate alignment with doctor through daily one on ones, morning huddles and weekly touch points discussing communication, connection and support neededCommit to serving as a business partner for the Doctor collaborating and developing quarterly and annual financial goalsHelp Doctor prioritize, plan and block schedule for CE through Doctor Education and Leadership programsUnderstand the benefits and metrics of DMP and help Doctor to monitor progressIdentify and support future team growth by selecting candidates (BA, DA, Hygienists) that are an 80% match for both the position and the practicePartner with Doctors to identify skills needed for open positions and proper selection team within the practiceSuccessfully onboard new team members through partnerships with recruiting and support officeSupport team members to prioritize and plan their training through Core Essentials and beyond for growth in their rolesWhat You'll GainCompetitive benefits including health insurance and retirement savings plans, six paid holidays, and PTO (paid time off)Continuing education to provide you the opportunity to develop your full potential and be a true business partner to our supported DoctorsAccess to an expansive network of mentors and networking opportunitiesTop quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver exceptional patient careMinimum QualificationsAssociate's or Bachelor's degree or 3 - 5 years' leadership experience (in a professional office, hospitality, retail, banking, medical, etc.)Experience working in a fast-paced and customer-centric environmentAbility to analyze processes and information, identify problems and trends, and develop effective solutions and strategiesExcellent communication, leadership, coaching, and conflict resolution skillsTrustworthy; maintain patient confidentiality and team ethicsPreferred Experience1+ years of experience in a dental or medical setting1+ years of experience with insurance billing and accounts receivableDentrix or other dental software experiencePhysical Requirements:Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the positionProlonged periods sitting at a desk and working on a computerMust be able to lift up to 15 pounds at timesAvailability to attend virtual training sessions (or in-person once conditions allow) periodically throughout the year (some travel will eventually be involved)As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in the state of FL & TN.Who is Heartland Dental?As the largest and one of the fastest growing Dental Support Organizations, Heartland Dental provides exceptional service to its more than 2,300 supported doctors in 38 states and over 1,400 supported offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported Doctors are the leaders of their practice and set forth their own clinical care philosophies. With the largest network of doctors, we are founded by a doctor for doctors with a mission to support dentists and their teams as they deliver the highest quality dental care and experiences to the communities they serve while providing exceptional careers and creating value for our stakeholders.At Heartland Dental, we're committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.