Optical Manager - Oakbrook Center

Warby Parker is on the lookout for a highly skilled Optical Manager to join our growing in‑house Optical team. In this role, you will use your professional skill set and product expertise to create incredible experiences for customers, whether they are long‑time fans or first‑time wearers, and leave them excited and confident about our glasses. What you’ll do Work directly with customers to help meet all of their eyewear needs Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy Check that finished eyewear meets our optical standards, as well as customer requirements and requests Use your expertise to explain prescription terminology and product offerings to customers Manage a team of opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor Uphold exceptional service standards when working with customers and implement retail experience programs that increase loyalty and engagement Report to the Store Leader, working together to anticipate staffing needs and oversee Optician Apprentice Program participants Stay up to date with HR policies and procedures to promote a productive, safe culture in the store and leverage company resources to increase employee engagement and job satisfaction Support general store systems, inventory databases, and business operations Who you are A licensed dispensing optician in states that require a license (or an ABO‑certified optician in non‑licensing states) who has held a management position for 2+ years A strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards Someone who can operate with a high sense of professionalism and open‑mindedness when making decisions on behalf of the team A passionate individual about the eyewear and retail industries A clear and effective communicator who can break down technical terms for customers to easily understand Dedicated to going above and beyond to make customers and teammates happy Detail‑oriented, organized, and capable of prioritizing tasks and responsibilities for yourself and your team in a fast‑paced, ever‑changing work environment Someone who takes your work very seriously, yet maintains a sense of humor Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE) Compensation In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes a competitive base salary or hourly rate and variable compensation for eligible employees. Final compensation is thoughtfully determined by a variety of factors, including your qualifications, experience, internal equity, and market data. Non‑exempt employees are eligible for overtime pay if required to work more than 40 hours in a workweek. Full‑time employee benefits Health, vision, and dental insurance Life and AD&D Insurance Paid sick leave Paid holidays Vacation days per year Retirement savings plan (401(k)) Parental leave (non‑birthing parents included) Short‑term disability Employee Stock Purchase Plan Employee Assistance Program (EAP) Bereavement SupportOptical Education Reimbursement Free eyewear Part‑time employee benefits Employee Assistance Program (EAP) Employee Stock Purchase Plan Free eyewear Paid sick leave Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. #J-18808-Ljbffr