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Shift Leader/Manager

Chick-fil-A

Shift Leader/Manager

A Manager/Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Managers/Shift Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Manager's/Shift Leader's two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Managers/Shift Leaders lead by example and set the tone that others will follow.

Position Type:

  • Full-time and Part-time

Our Benefits Include:

  • A fun work environment where you can positively influence others
  • Flexible scheduling (and closed on Sundays)
  • Learning first-hand from an experienced Operator and Restaurant Leaders
  • Intentional growth and development to help you reach your professional goals
  • Scholarship opportunities
  • Competitive pay

Manager/Supervisor Responsibilities:

  • Participating operationally in day-to-day activities in a fast-paced Restaurant
  • Offer immediate and respectful response to Guest's needs
  • Assist in training of new hires, set the tone for a shift, and act as a role model for our team
  • Be a friendly, encouraging team player
  • Open and/or close, lead shifts, key holder
  • Count drawers and finalize day
  • Ensure equipment and facility is cleaned and maintained appropriately
  • Excellent communication skills, both written and spoken

Qualifications and Requirements:

  • Smile
  • Create and Maintain Eye Contact
  • Speak Enthusiastically
  • Make Emotional Connections with Guests
  • Reliable transportation
  • Ability to work in a fast-paced environment
  • Strong people skills with a desire to serve Team Members
  • Strong commitment to superior customer service
  • Ability to manage Team Member behavioral and performance issues
  • Ability to work in a team environment with shared ownership and responsibility
  • Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Vacancy posted 3 days ago
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