REPRESENTATIVE CUSTOMER SERVICE

Representative Customer Service

We're looking for a responsible and skilled Customer Service Representative to join our team. This role is a pivotal team member with a comprehensive understanding of our service offers. They are the first point of contact for our customers, ensuring a seamless service experience.

As a Customer Service Representative at Cemex, your daily responsibilities will include:

• Efficiently process customer orders and credit card transactions through our centralized call system.
• Manage a high volume of calls with a focus on service excellence.
• Collaborate with quality control, sales, and production teams to guarantee timely delivery and service of products.
• Address customer inquiries, providing accurate information and solutions.
• Willingness to spend time observing the production process at facilities or jobsite to get product knowledge.

To succeed in this role, you should bring:

• Educational and Licensing Requirements: High School Diploma.
• Experience: 3 years of experience in a customer service or client-facing role.
• Proven track record of meeting and exceeding service standards.
• Skills: Proficient in the use of smartphones, digital tools, and app management across both IOS and Android platforms. Advanced skills in MS Office suite. Bilingual (desirable). A proactive approach to problem-solving with strong decision-making skills. Excellent writing, strong communication and interpersonal skills with attention to details, ability to handle multiple tasks and prioritize effectively.

At Cemex, we recognize and reward dedication and hard work with a comprehensive benefits package designed to support both your professional growth and personal well-being. This includes competitive pay, robust medical, dental, and vision coverage, along with access to our Employee Assistance and well-being programs. We provide support for new parents through paid pregnancy and parental leave, as well as generous paid time off and holiday pay. Additionally, our 401k savings plan is designed to help you build a secure financial future. We're also committed to your development, offering in-house virtual training through Cemex University and education assistance to help you achieve your career goals.

Cemex is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate based on race, color, religion, religious creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital or familial status, military or veteran status, or any other characteristic protected by under federal, state, or local law in the programs or activities which it operates.