Remote Customer Service Associate

Remote Customer Service Associate

Voice Dream LLC is a remote talent acquisition company specializing in sourcing top international talent for US-based companies across multiple domains and verticals.

We focus on creating opportunities for university students and recent graduates who want to gain global work experience without leaving their home country. Our partners in the US are looking for bright, adaptable, and motivated individuals to join their teams and contribute to world-class service delivery.

Many of our candidates are students or young professionals who are eager to develop professional skills while earning a stable income. By joining through Voice Dream LLC, you'll have access to structured training, ongoing coaching, and the chance to work with American-level business standards — all while building your resume and career prospects.

Job Description

Position Overview

Remote Customer Service Associate we're looking for motivated individuals to join our team.

This is an entry-level role that includes comprehensive on-the-job training . A minimum 9-month commitment is required.

Qualifications

• Strong verbal and written communication skills
• Basic computer proficiency
• Fluent in English
• Dependable, eager to learn, and open to feedback
• Must maintain perfect attendance during the initial training period (approximately 2 weeks)

Technical Setup Laptop Requirements:

• Windows: 8GB RAM, Intel Core i5 (4 cores) or higher, 2.0GHz+
• Mac: 8GB RAM, macOS Catalina or Big Sur (M1 chip supported), 2.0GHz+

Audio Equipment:

• Wired USB headset with a built-in microphone (wireless or Bluetooth headsets are not permitted)

Internet Connection:

• Wired LTE router using a SIM card and connected by cable
• Wi-Fi or mobile hotspots will not be accepted

Schedule & Compensation

• Full-time: 5 days per week, 8–9 hours daily
• Base pay with potential performance-based incentives
• Participate in two annual company events

Key Responsibilities

• Manage inbound and outbound customer calls
• Handle inquiries and provide appropriate solutions
• Accurately document interactions and follow company scripts
• Maintain professionalism and a distraction-free workspace