Accounts Receivable Specialist

About Us Door Resources is a commercial doors, frames, and hardware company serving the Metro Atlanta area. We're looking for a detail-oriented, customer-focused Accounts Receivable Specialist to join our team and help keep our accounts receivable process running smoothly while providing excellent service to our customers. About the Role This position covers three core functions: managing accounts receivable, handling customer invoicing for completed jobs, and supporting our customers by phone. Responsibilities Accounts Receivable Generate and send accurate customer invoices in a timely manner Monitor accounts receivable aging and follow up on past-due balances Apply customer payments and reconcile accounts in QuickBooks Online and Simpro Investigate and resolve billing discrepancies and payment disputes Process credit applications and set appropriate credit terms for new and existing customers Communicate with customers regarding outstanding balances via phone, email, and written correspondence Coordinate with the Sales team on collections for significantly past-due accounts Place accounts on hold and release holds according to company credit policy Prepare and submit lien waivers and pay applications required for project payment Maintain organized, up-to-date customer account records Assist with month-end AR reporting and reconciliation Support the Finance Manager with special projects and process improvements Customer Invoicing Customer Invoicing Complete daily invoicing for completed jobs Review job timelines to confirm technician visits, clock-in/clock-out records, and any parts ordered or picked up Allocate parts and cost out labor, vendor pickups, and travel as needed to finalize job costs Compile job notes into a clear summary of work performed Finalize and prepare invoices, ensuring accurate service dates and clean, complete invoice notes Send finalized invoices to the appropriate customer contact Customer Service Customer Service Field incoming calls and customer service inquiries Follow communication procedures, guidelines, and policies Communicate with customers through various channels Coordinate with colleagues as necessary to resolve customer needs Build and maintain relationships with new and repeat customers Ensure customer satisfaction and provide professional support Qualifications Ability to multitask, prioritize, and manage time effectively Positive, empathetic, and professional attitude Strong written and verbal communication skills Comfortable working in QuickBooks Online and similar software Must pass a background check and drug test Must provide professional references Pay $25.00 - $30.00 per hour Benefits 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid sick time Paid time off Experience Accounts receivable: 1 year (Preferred) Work Location: In person #J-18808-Ljbffr A&A Safe Lock and Door Co