Patient Service Representative #1631 - Bilingual - Adult Health - Health & Social Services Division

Bilingual Position

This is a bilingual position. Only applicants who are proficient in both English and Spanish will be considered for this position. A test will be required.

The Hamilton County Health & Social Services Division has a responsibility to respond quickly and efficiently when public health emergencies occur. All Hamilton County Health & Social Services Division employees are responsible for ensuring their contact information is current and they are accessible should a public health emergency arise. The Hamilton County Health & Social Services Division maintains a call down system to store contact information and mobilize staff in the event of an emergency. During a public health emergency, all staff are required to respond should a call to mobilize be made. During a public health emergency, work hours for any and all Hamilton County Health & Social Services Division employees are subject to modification to meet the needs of the community.

Under general supervision, provides clerical support and/or general support for Health & Social Services programs serving various populations within Hamilton County.

Essential functions:

Answers telephone; takes messages; pages staff; screens and manages calls requiring referral to other departments and agencies; schedules appointments; completes patient registration, including all paperwork, records and eligibility screenings; verifies information and enters data into computer database; ensures accuracy of information by editing paperwork; takes steps to resolves errors and problems. Monitor entrance to health services facilities to direct client/patient flow.

Answers client questions; makes referrals to other Health Services facilities and to other agencies, as appropriate; types correspondence and reports; provides clerical support at various sites; may perform duties as a lead worker, assigning work, provides on the job training and follow-up to verify accuracy of work.

Work requires complying with multiple timelines in the intake, assessment and provision of services to TennCare/Medicare eligible clients in stressful environment.

Performs other related duties as assigned.

Knowledge, skills, abilities, and other characteristics:

Knowledge of federal and state laws, rules, regulations, and guidelines applicable to programs in work area.

Knowledge of Health Department policies, procedures, protocol and internal controls related to provision of public health services.

Knowledge of conflict resolution techniques.

Knowledge of medical review and assessment to determine medical need.

Knowledge of computer hardware, software and peripherals.

Knowledge of medical record documentation and file maintenance.

Knowledge of population served and community resources.

Skill interviewing and assessing client eligibility.

Skill handling stressful situations and upset/hostile clients.

Skill accurately and timely entering, updating and maintaining computer databases.

Skill ensuring compliance with all applicable guidelines.

Skill utilizing verbal and written communication in presenting and documenting information.

Skill utilizing customer service techniques in responding to inquiries and complaints.

Skill establishing and maintaining effective working relationships.

Skill effectively communicating in both oral and written form.

Minimum qualifications:

The equivalent of a high school diploma and two (2) years of direct work experience in a clerical or a customer service role. Must be able to type at least thirty (30) words per minute on a standard keyboard. Must possess a valid driver's license.

Additional requirements:

Prior to operating a County-owned vehicle, all employees are required to complete the HC Defensive Driving course and/or or an Emergency Vehicle Operations Course (EVOC) provided at the department level.

This position is deemed essential/situational during inclement weather situations and must report to or remain at work, even when administrative closings are announced, as determined by the Department Head.

Work may require irregular hours when providing on-call coverage and/or responding to public health threats or emergencies, as determined by the Department Head.

Physical requirements:

Work requires limited physical effort primarily involving intermittent sitting, standing, and walking. This position may require the occasional or regular lifting and carrying of up to twenty-five (25) pounds.

Additional information:

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Any overtime hours offered in this position are not guaranteed, are an estimate, and are subject to change.

All positions within Hamilton County Government are considered work in-person and require regular and punctual attendance.

All positions within Hamilton County Government may require work on holidays or weekends. Additionally, irregular hours and shift work may be required, including possible extension of shift hours, at times with short notice.

An equal opportunity employer Hamilton County does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or the provision of services. A copy of Hamilton County's Equal Employment Opportunity Plan (EEOP) & Utilization Report is available on the County's Equal Employment Opportunity (EEO) Office home page.

Benefits

Hamilton County Government Meeting the needs of the people where they live, work, and play!

Hamilton County, Tennessee offers a lower cost of living, ease of getting around, a lively arts tradition, and abundant outdoor recreational opportunities.

Working for Hamilton County Government provides many great benefits take a look at a few of those highlighted below

On-Site Employee Health Clinic

• No copay to utilize clinic services.
• Clinic services include routine office visits, sick visits, labs, flu shots, and more
• TextCare - Access to care 24/7 via TextCare, which is direct, unlimited access to medical care 24/7 through text message.

Telehealth - Two-way, real-time interactive communication between the patient and a practitioner through telecommunications, which may include audiovisual options.

• One to One Provider Network Availability to utilize a network of providers that provide a high level of care at a lower copay/cost.
• Health Management Programs Offered to help employees and their family members in managing the following health conditions: Asthma, Diabetes, Hypertension (High Blood Pressure), and Hyperlipidemia (High Cholesterol)
• Nutritional guidance Nutritional education provided to assist in making the appropriate food /health choices.

On-Site Employee Pharmacy

• Low-cost prescriptions available to those covered under the County health plan.
• Over the counter items offered at cost.
• RxLocal App Mobile app provides a convenient way to stay connected and manage your health. Through the app you can request refills and ask questions.
• On-site Pharmacist available to answer questions and provide information.

Hamilton County Government offers competitive insurance coverage to fulltime employees.

Medical coverage is offered through Cigna to fulltime employees. The County pays a generous portion of the medical premium. Two options are available to choose from: LCP (Local Cost Plus) and OAP (Open Access Plus).

• The LCP has a smaller network that includes most providers and hospitals, with the exception of Parkridge facilities/providers.
• The OAP is a national network of facilities/providers that includes most providers/hospitals, including Parkridge.

Dental coverage is a voluntary benefit available to fulltime employees. Three coverage options are offered: Cigna High Plan, Cigna Low Plan, and Sun Life DHMO.

• The Cigna High Dental Plan covers orthodontia for children up to age 18. A national network of dental providers is available to choose from and this plan offers out of network coverage.
• The Cigna Low Dental Plan does not cover orthodontia. A national network of dental providers is available to choose from and this plan offers out of network coverage.
• The Sun Life DHMO plan is a prepaid dental plan that offers benefits through a network of plan dentists. A dental provider must be selected when enrolling and services must be provided by that provider for benefits to apply.

Life Insurance/Accidental Death and Dismemberment is provided through Symetra. The County provides $30,000 of Basic Life/Accidental Death and Dismemberment coverage at no cost to fulltime employees.

Additional voluntary benefits fulltime employees have access to enroll in are as follows:

• Individual Short-Term Disability (STD) -Voluntary Long-Term Disability (LTD)
• Flexible Spending AccountHealth Care -Flexible Spending AccountDept. Care
• Flexible Spending AccountTransportation -Accident Insurance
• Critical Illness Insurance -Hospital