Workstation Support Technician

Introduction

Workstation Support Technician Needed!

Come and join a team of technology professionals in a challenging and rewarding position as a Workstation Support Technician. This is an excellent opportunity to join a team that promotes strong collaboration and provides opportunities for personal growth and professional challenge.

As a Workstation Support Technician, you will provide technical support to Department of Revenue (DOR) computers, printers, and mobile devices that enhance productivity and increase efficiency at the Wisconsin Department of Revenue and for the benefit of Wisconsin taxpayers.

Do not wait for the next opportunity to apply. We have an experienced and dedicated team with limited openings. We are looking for people that love to help others and learn something new every day.

Want to learn more about the position and what it is like to work for the Division of Technology Services in the Department of Revenue?

Join our Position Discussion Virtual Event
We have a lot to cover so the events will start promptly, don't be late! You will learn about the role, how you could make an impact, and what a typical workday day is like. You will have an opportunity to interact with the team and ask questions related to the position. We look forward to meeting you!

Wednesday, July 15, 2026, 4:00 p.m. CST - Click here to join

Audio Only: View phone number on click.appcast.io; Phone Conference ID: 463 747 449#

This position is headquartered in Madison at the State Revenue Building on Rimrock Road.

About Us

The Wisconsin Department of Revenue's (DOR) mission is to strengthen Wisconsin through fair tax and lottery administration, while educating and serving the public, our customers, and communities. As the Division of Technology Services (DTS) , we directly contribute to the agency's mission by providing strategic business value through the use of technology. DTS was featured in Government Technology magazine about the major impact the technology transformation made for the state of Wisconsin.

We strive to be the premier agency in providing innovative, accessible resources, with exceptional customer service built on a foundation of trust inclusivity and creativity. Our team values integrity, knowledge, innovation, empathy, inclusivity, and security.

See what team members have to say about working for DTS:
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The state of Wisconsin offers an exemplary benefits package , this includes generous paid time off so you can truly have a work/life balance! Our competitive benefits package offers:

• Substantial leave time including at least 3 1/2 weeks of vacation/personal time to start, nine paid holidays, and ample accruable sick time that rolls over each year.
  
  
• Excellent and affordable insurance options for health, dental, vision, life and more .
  
  
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan.
  
  
• Well Wisconsin Program offering wellness tools and rewards to employees and spouses.
  
  
• A free and confidential employee assistance program that offers employees and their household a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
  
  

To learn more about the total value of the benefits available to employees, please visit our Total Rewards Calculator .

Some employees may also be eligible for Public Service Loan Forgiveness .

Your Role

• Provide technical support to Department of Revenue (DOR) computers, printers, and mobile devices .
  
  
• Problem determination/resolution of routine application and system software issues and requests.
  
  
• Assists with the installation, configuration, and maintenance of routine hardware and software updates, security configurations .
  
  
• Communicates and coordinates extensively with a wide variety of individuals that use IT services provided by the Division of Technology Services (DTS) at DOR.
  
  

Special Requirement: This position requires the ability to set up and move equipment that can weigh up to 45 lbs with or without accommodation.

The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a talented and diverse workforce . Watch this video to see what working for the State of Wisconsin is all about!

This list of eligible candidates established from this announcement may be used to fill future similar vacancies (permanent, project or Limited Term) in the next six months within DOR.

Position Summary

To see the full list of duties view the position description .

Salary Information

The starting pay rate for this position is between $31.11 - $36.92 per hour ($64,708 - $76,793 annually), depending on experience and qualifications, plus excellent benefits. Use this Total Rewards Calculator to see an estimate of the total value of our competitive benefits package!

The classification of this position is an IS Technical Services Senior , which is in Pay Schedule 07, Pay Range 34. Pay will be set in accordance with the State of Wisconsin Compensation Plan in effect at the time of hire. Starting pay for current state employees may vary based on applicable provisions in the Compensation Plan.

Job Details

Background Checks : Due to the nature of this position, final candidates will be subject to criminal background, fingerprint, and tax compliance checks.

I-9 Requirements : Applicants must be legally authorized to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without sponsorship) at the time of appointment. The Department of Revenue does not sponsor work or student visas and is not an eligible OPT employer for those with F1 visas. DOR participates in E-Verify and will provide the federal government with Form I-9 information for all new employees to confirm authorization to work in the U.S.

Probationary Period : A 12-month probationary period may be required.

Remote/Telework up to 60%. Note:During probation you will have the opportunity to gradually increase to 60% (i.e., working remotely three (3) days per week, and will report to the 2135 Rimrock Road; Madison WI building, two (2) days per week) within 9 months (of your 12 month probation) based on performance and workload needs. Remote work is intended to be performed primarily in the State of Wisconsin and is subject to change based on business needs.

Scheduled Hours: Monday through Friday between the hours of 7:00 am to 4:30 pm (depending on length of lunch).

Qualifications

Minimum-qualified candidates will have experience in each of the following:

1. Experience using software tools to manage, or secure computers and/or mobile devices. (e.g., Microsoft Active Directory, Microsoft Configuration Manager , Group Policy Management console, Microsoft Intune).
   
   
2. Experience providing IT support to internal or external customers.
   
   
3. Experience creating or updating technical IT documentation.

Well-qualified candidates will have experience in a minimum of two (2) two the following (in addition to the minimum qualifications):

1. Experience using software tools to manage, and secure computers and mobile devices. (e.g., Microsoft Active Directory, Microsoft Configuration Manager , Group Policy Management console, Microsoft Intune).
   
   
2. Experience working with Microsoft Intune in a Windows 11 enterprise environment (e.g., device enrollment, configuration profiles, application deployment, compliance policies, monitoring, etc.).
   
   
3. Experience troubleshooting and resolving endpoint issues such as policy conflicts, device enrollment failures, or application deployment problems.
   
   
4. Experience using one or more scripting language or programming language (e.g., Windows Batch, PowerShell, Perl, etc.).
   
   

Preference will be given for applicants that their IT experience was with a public sector entity.

How To Apply

To be considered for this position, you must complete the online application. C lick "Apply for Job" to start the application process. For instructions, refer to the following link: Applying to State Service .

You must attach a current resume and a letter of qualifications in a Microsoft Word or PDF compatible format. Each document should be limited to 4 pages. Pages beyond 4 may be disregarded by the rating panel. Make certain these documents clearly illustrate your experience, including detailed examples, with each of the qualifications listed in the "Qualifications" section of this announcement. These documents will be used to assess whether your qualifications meet the qualifications required for the job. For instructions on developing your application and what should be included in these materials, click here . Make certain your resume and letter are how you want them to be before you finalize the application as you are not able to update or change your application materials once you click "Submit".

Submitted materials will be evaluated by a job expert and the most qualified applicants will be invited to the next step of the selection process. If you are invited to interview, you will be contacted via email. Make certain your contact information is correct and check your email regularly.

Permanent classified state employees who are eligible for transfer, voluntary demotion, or reinstatement should complete the application process as described above by the stated deadline.

The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program.

Please see the Frequently Asked Questions for general wisc.jobs user information and technical assistance.

Questions can be directed to Linda Weber, Human Resources Specialist-Senior at View email address on click.appcast.io or View phone number on click.appcast.io.

The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a talented and diverse workforce .

Deadline to Apply

All application materials must be received by 11:59 PM central time on July 22, 2026.