IT Support Technician

IT Support TechnicianGoodwill Central Coast – Salinas, CAJoin a Mission-Driven Organization Making a Difference Across the Central CoastGoodwill Central Coast is seeking a solutions-oriented IT Support Technician to join our Information Technology team. This position is based in Salinas, California and provides technical support throughout our tri-county operations, including regular travel to Santa Cruz County and San Luis Obispo as needed.At Goodwill Central Coast, we believe work changes lives. Through our mission programs, retail operations, workforce development services, and community partnerships, we help individuals overcome barriers to employment and achieve greater independence. Our team members play a direct role in supporting that mission every day.Position SummaryThe IT Support Technician provides first-level technical support for employees across retail stores, administrative offices, warehouse operations, and donation centers. This role serves as a key point of contact for troubleshooting hardware, software, Microsoft 365, mobile devices, printers, user access, and basic network connectivity issues.This is an excellent opportunity for someone who enjoys helping others, solving technical problems, and working in a fast-paced, mission-driven environment.Responsibilities IncludeProvide help desk and technical support to employees across multiple locationsTroubleshoot computers, printers, mobile devices, and network connectivity issuesSupport Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePointAssist with onboarding and offboarding including equipment setup and account administrationInstall, configure, and maintain workstations and technology equipmentMaintain IT inventory and documentationSupport conference room and audiovisual technologyCoordinate repairs and vendor service requestsEscalate advanced technical issues when necessaryQualificationsAssociate degree in Information Technology, Computer Science, or related field preferredMinimum three years of technical support or help desk experience preferredExperience supporting Windows Environments and Microsoft 365Strong troubleshooting, communication, and customer service skillsAbility to work independently, prioritize multiple requests, and maintain professionalism under pressureValid California driver’s license and ability to travel throughout Santa Cruz, Monterey, and San Luis Obispo Counties as neededWhy Join Goodwill Central Coast?Mission-driven work that positively impacts local communitiesCollaborative and supportive team environmentOpportunity to work with a wide variety of technology systems and operationsStable nonprofit organization serving the Central Coast for decadesMeaningful work with opportunities for growth and developmentCompany sponsored health benefits, vacation, sick, 7 paid holidays, 403 (B) with company match, and cell phone reimbursement.LocationBased in Salinas, CA with travel to Santa Cruz County and other regional locations as needed.Apply TodayIf you are passionate about technology, customer service, and supporting a purpose-driven organization, we encourage you to apply and become part of the Goodwill Central Coast team.Pay $27- $28 per hour #J-18808-Ljbffr