IT Desktop Support Technician

Job Description

Job Description

Join a Customer-Focused Team of High-Performance IT Professionals

Are you passionate about technology and delivering exceptional customer service? Adaptive Information Systems (AIS) empowers Monterey County businesses with world-class IT solutions, and we’re looking for motivated, driven professionals to grow with us.

Our managed services practice gives team members exposure to a wide range of technologies and environments expanding skill sets while creating clear pathways for future growth. At AIS, our collaborative and energetic culture continues to evolve through the ideas, innovation, and accomplishments of our team. We believe our success starts with our people, which is why we seek responsible, ambitious, and team-oriented professionals who take pride in their work.

We are currently seeking a Desktop Support Technician to join our highly technical team of experts.

Primary Responsibilities

• Demonstrate exceptional reliability by consistently reporting to work on time and as scheduled
• Answer phones and emails, evaluate client requests, and assign appropriate resources
• Configure and troubleshoot Microsoft 365 (Office 365) email
• Diagnose and resolve Windows 10 hardware and software issues
• Work with vendor support to resolve hardware and software issues
• Perform basic network troubleshooting
• Provide light Windows Server administration (user account creation, folder permissions, etc.)
• Troubleshoot and configure Wi-Fi networks
• Manage and monitor device backups
• Perform on-site troubleshooting and hardware support when issues cannot be resolved remotely
• Install and configure network and locally connected printers
• Support mobile devices (iPad, iPhone, and Android)
• Provide light Mac troubleshooting
• Assist engineers with special projects as needed
• Troubleshoot and remediate system issues while implementing improvements to prevent future problems
• Maintain detailed, ITIL-compliant documentation in the ticketing system
• Install, deploy, and troubleshoot Windows-based computers
• Follow established procedures and guidelines to perform job functions
• Continuously learn and expand knowledge of core support systems
• Maintain reliable transportation (client locations are within a 30-mile radius of Salinas)

Required Experience & Skills

• Excellent customer service and communication skills
• Strong troubleshooting and problem-solving abilities
• Ability to determine whether issues are hardware- or software-related
• Excellent documentation and organizational skills
• Ability to work effectively in a team-oriented environment
• Strong time management and prioritization skills in a fast-paced setting
• Ability to train and support end users
• Strong interpersonal skills with both technical and non-technical clients

Benefits of Working at Adaptive Information Systems

• Highly competitive compensation based on experience
• Weekly catered lunches
• Quarterly company events
• Cell phone reimbursement

If you think all outsourced IT companies are the same, get ready to adapt to a new way of thinking. Adaptive Information Systems was founded with the mission to help businesses get the most out of their technology investments.

Company Description

If you think all outsourced IT companies are the same, get ready to adapt to a new way of thinking. Adaptive Information Systems was founded with the mission to help businesses get the most out of their technology investments.\r\n\r\nAdaptive can improve the productivity and security of your IT network, but we’ll also give you back your valuable time along with a newfound peace-of-mind.