Manager, Services - SME
Full-time
Mastercard
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary
The candidate will be responsible for supporting the Europe, AP and EEMEA regions to:
• Lead the development and execution of the SME Services strategy across the regions, expanding existing offerings and identifying new monetizable opportunities aligned to CNPF priorities.
• Build and execute the go-to-market approach for SME Services, including segmentation, value proposition, packaging, pricing, and channel strategy to drive adoption and revenue growth.
• Partner cross-functionally with Product, Sales, Delivery, Studios, Analytics, and account teams to develop the SME services roadmap, pilot new solutions, and ensure strong post-sale execution and client outcomes.
• Strengthen portfolio performance by embedding governance, codifying best practices, sharing playbooks across regions, and building scaled tools, insights, and automation to improve efficiency and time-to-value.
• Build strong relationships with customers, fintechs, ecosystem partners, and internal stakeholders while representing SME Services through thought leadership, client engagement, and market-facing forums as appropriate. Qualifications
• Education: Bachelor’s degree required; advanced degree preferred.
• Experience: Proven experience in strategy, go-to-market execution, or launching scalable products/services with commercial impact across complex, multi-market environments.
• Demonstrated ability to manage initiatives and influence outcomes against ambitious growth targets.
• Industry/Technical: Strong understanding of the payments industry and Commercial New Payment Flows; ability to leverage payments technology and innovation to solve client problems; strong financial and business acumen.
• Leadership & Collaboration: Prior people management or team leadership experience preferred; strong consultative problem-solving skills; effective executive communication and stakeholder management; comfort operating in highly matrixed, cross-functional settings.
• Certifications: Relevant industry certifications preferred.
• Availability to be in the office 3 times per week. Corporate Security Responsibility
Manager, Services - SME
At Mastercard, we have a compelling opportunity to scale a high-value Services business for our Commercial customers—extending the success of our Consumer model across Commercial & New Payment Flows (CNPF).
We are seeking a strategic and entrepreneurial Manager, Services - SME to help drive this ambition in the Europe, AP and EEMEA regions. This role will lead the development and execution of the SME Services strategy, helping define and activate a strong go-to-market approach that unlocks new revenue streams, expands monetizable offerings, and strengthens performance discipline across CNPF. Partnering closely with Product, Sales, Delivery, and Mastercard account teams, this manager will support pipeline growth, deliver customer-centric solutions, and drive disciplined execution. Key ResponsibilitiesThe candidate will be responsible for supporting the Europe, AP and EEMEA regions to:
• Lead the development and execution of the SME Services strategy across the regions, expanding existing offerings and identifying new monetizable opportunities aligned to CNPF priorities.
• Build and execute the go-to-market approach for SME Services, including segmentation, value proposition, packaging, pricing, and channel strategy to drive adoption and revenue growth.
• Partner cross-functionally with Product, Sales, Delivery, Studios, Analytics, and account teams to develop the SME services roadmap, pilot new solutions, and ensure strong post-sale execution and client outcomes.
• Strengthen portfolio performance by embedding governance, codifying best practices, sharing playbooks across regions, and building scaled tools, insights, and automation to improve efficiency and time-to-value.
• Build strong relationships with customers, fintechs, ecosystem partners, and internal stakeholders while representing SME Services through thought leadership, client engagement, and market-facing forums as appropriate. Qualifications
• Education: Bachelor’s degree required; advanced degree preferred.
• Experience: Proven experience in strategy, go-to-market execution, or launching scalable products/services with commercial impact across complex, multi-market environments.
• Demonstrated ability to manage initiatives and influence outcomes against ambitious growth targets.
• Industry/Technical: Strong understanding of the payments industry and Commercial New Payment Flows; ability to leverage payments technology and innovation to solve client problems; strong financial and business acumen.
• Leadership & Collaboration: Prior people management or team leadership experience preferred; strong consultative problem-solving skills; effective executive communication and stakeholder management; comfort operating in highly matrixed, cross-functional settings.
• Certifications: Relevant industry certifications preferred.
• Availability to be in the office 3 times per week. Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Rome, Italy: €68,000 - €101,000 EUR
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Manager, Services - SME in Italian Republic vacancy
€68k - €101k per year
...partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Services - SME At Mastercard, we have a compelling opportunity to scale a high-...SuggestedFull timeWork at officeWorldwide- ...QSRP: where the good growth happens O’Tacosis part of QSRP (Quick Service Restaurant Platform ), a company dedicated to delivering... ...expansion plan, the Area Supervisor will report to the Operations Manager and oversee a growing portfolio of company‑owned restaurants, ensuring...SuggestedLocal areaFlexible hours
- Un'azienda leader nel settore della ristorazione cerca un Assistente Direttore di Ristorante Aziendale per supportare la gestione operativa a Bicocca (MI). Le principali responsabilità includono il raggiungimento degli obiettivi economici, la gestione del personale e il...Suggested
- ...and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is... ...Sales team in Italy, we are looking for a Client Relationship Manager with a strong focus on Server & Data Center solutions, responsible...SuggestedLocal areaFlexible hours
- Amplifon AG cerca un/a Responsabile Relazioni Clienti per la filiale di Castelfiorentino. In questo ruolo cruciale, gestirai l'accoglienza dei clienti, le informazioni nel database e organizzerai gli appuntamenti, contribuendo a garantire un alto livello di soddisfazione...Suggested
- ...digital transformation, serving organizations across multiple industries in Europe and North America. Role Overview You will manage complex projects, coordinate multicultural teams, and ensure successful delivery within agreed scope, time, and quality standards....Permanent employmentFull timeRemote workFlexible hours
- ...Insert date: 24/11/2025 Function: PROJECT MANAGER Workplace: Italy: Ascoli Piceno (AP) Duration of Contract: Not indicated Monthly Salary... ...delle attività e delle figure tipiche del project services a supporto di un progetto di sviluppo capitale con riferimento...Contract workWork at office
- Potrai entrare a far parte di una globale tecnologia energetica impegnata a raggiungere la neutralità carbonica entro il 2050, che pone l’accento sulle competenze e sulla crescita delle persone investendo risorse nella ricerca di soluzioni tecnologiche innovative. Immagina...
- A renewable energy developer is seeking a Country Manager for Solar/BESS project development in Italy. The role involves leading projects to Ready-to-Build status and managing local relationships. Candidates should have at least 5 years of experience in project development...Full timeLocal areaRemote work
- A leading AI-driven solutions provider seeks a Project Manager to oversee complex projects and coordinate multinational teams. The ideal candidate has over 10 years of experience in enterprise software projects and is fluent in both English and Italian. This full-time role...Full timeRemote work
- ...Job Details Job Title: Project Manager Location: NAS Sigonella, Italy, 95030 Scope Acts as the single point of contact for the Government with full contract authority. Duties Directs and coordinates all BOS functions to meet performance objectives. Oversees daily execution...Contract workFor contractorsFor subcontractorLocal area
- Il Pelagone S.R.L. cerca un responsabile di servizio F&B per lavorare nel cuore della Toscana. Il candidato ideale avrà formazione nel settore gastronomico e esperienza nella gestione di team. Questo ruolo prevede la garanzia di un servizio regolare e il supporto alla ...
- ...A leading river cruise company in New York is seeking a Project Manager to oversee fleet development projects. Responsibilities include planning, coordinating, and executing refit and refurbishment projects, ensuring timely budget and schedule management. The ideal candidate...
- ...KING AND GEORGE LLC is seeking a Project Manager who will act as the single point of contact for the Government with full contract authority. Responsibilities include directing all BOS functions to meet performance objectives and overseeing daily execution across all annexes...Contract work
- Intertek, multinazionale leader nei servizi ATIC, cerca un ATIC Account Food & Business Assurance per sviluppare il mercato italiano. Il candidato ideale avrà una laurea, esperienza in ruoli commerciali B2B e buone conoscenze in inglese. Le responsabilità includono implementare...
- ...that designs sustainable, easy to install, and innovative fluid management solutions. Over 15,000 people have selected to work for us in... ...dynamically and that is committed to its future growth, service excellence and employee engagement!*Aliaxis is proud to be an...Local area
- ...We are looking for a Territory Account Manager capable of generating tangible business impact in Northern Italy, driving commercial growth, innovation, and the development of strategic relationships with customers and partners. Based in home office, the role offers commercial...Home office
- ...we serve over 1 million monthly visitors and 5,000+ real estate agencies. We are looking for a hands-on, highly commercial Country Manager to scale our operations in Italy . This is not a corporate “country overseer” role. Full commercial ownership: revenue, team, P&L and...Full timeLocal area
- ...serve over 1 million monthly visitors and 5,000+ real estate agencies. We are looking for a hands-on, highly commercial Country Manager to scale our operations in Italy . This is not a corporate “country overseer” role. Full commercial ownership: revenue, team...Full timeFreelanceLocal areaRemote work
$30 - $60 per hour
...Sales Area Manager JOB-10047303 Anticipated Start Date September 8 , 2026 Location Newberry, SC Type of Employment... ...products to independent and national chain restaurants, quick-service eateries, pizzerias, theaters, schools, hotels, healthcare...Full timeContract workWork at office- ...running outreach, and closing orders. The other half is making the machine behind those orders work: coordinating warehouse fulfilment, managing international shipments, and keeping the export and customs process clean. You'll report to the Sales Manager and sit at the...Full time
- We are growing! We are currently looking for a German Speaker Operations & Community Associate on a Freelance base Fresh graduates are welcome to apply Who we are Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From...Freelance
- ...internal database for specific proojects (by emails/phone calls) Manage the timely assignment and execution of the missions as per... .../scheduling. Interpersonal skills- strong Customer-service orientation. Knowledge of the luxury industry is a plus....FreelanceWork at officeLocal areaWorldwide
- Un importante gruppo industriale del design cerca un/una Area Manager Italia ed Estero per sviluppare il business del brand nel Nord Italia e supportare mercati esteri. Il candidato ideale deve avere esperienza nel settore arredamento, capacità di gestire una rete di agenti...Full time
- ...Business Development Manager – European Markets The TIENS Group Co., Ltd. is a multinational conglomerate with businesses covering biotechnology... ...both online and offline. Work closely with marketing, customer service, finance and HQ teams to ensure smooth business operations....Full timeWork at office
- ...Sales, Engineering, and CS leadership to turn technical wins into revenue. Requirements ~5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Southern...Full timeWork at officeRemote work
- About the role This is a builder’s role, where you'll own both the technical depth and commercial outcomes for some of ElevenLabs' most exciting customers across Southern Europe, sitting at the intersection of product, engineering, and revenue. You'll get ahead of the problem...Full time
- ...Job Title: Customer Service Manager Summary: In this role, you will manage support and develop Customer Service Representatives, ensuring the day-to-day execution of Customer Service operations; monitor team performance and contribute to a positive workplace....Local area
- ...Service Delivery Coordinator JOB-10046973 Anticipated Start Date July 13, 2026 Location Overland Park, KS... ...work occasional overtime and weekends as required. Ability to manage multiple projects and priorities simultaneously. Willingness...Full timeContract workLocal area
- ...Position Overview: The Project Manager will be responsible for leading the implementation of a centralized Electronic Health Record... ...helpdesk operations across the healthcare system and optimizing service workflows to enhance support for end-users. The Project Manager...Contract work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Manager, Services - SME. Be the first to apply!
Related searches
- human services supervisor Italian Republic
- director managed services Italian Republic
- director of community services Italian Republic
- toyota service manager Italian Republic
- director surgical services Italian Republic
- regional service manager Italian Republic
- emergency services manager Italian Republic
- service director Italian Republic
- hvac service manager Italian Republic
- service delivery director Italian Republic





