Area Supervisor

Join QSRP: where the good growth happens O’Tacosis part of QSRP (Quick Service Restaurant Platform ), a company dedicated to delivering mouthwatering food experiences to our 100 million customers annually through our 1,200+ restaurants and 7,000 employees throughout 9 key countries. Our product offering proudly represents a culturally diverse selection of Burgers through our US‑style Burger King and Belgian‑rooted Quick restaurants, French style O'Tacos, Vibrant burger brand G La Dalle, Dunkin: the world leader in coffee and donuts, Chopstix: one of the most recognized Asian QSR brands in the UK. About the position At O’Tacos, growth is driven by people, performance, and customer experience — join us and make an impact across a fast‑scaling restaurant network. As part of O’Tacos’ direct expansion plan, the Area Supervisor will report to the Operations Manager and oversee a growing portfolio of company‑owned restaurants, ensuring full alignment with operational, financial, and quality standards. The role currently covers 5 restaurants, with a planned doubling of the network over the course of the year. Within this growth context, the Area Supervisor will drive operational consistency, business performance, and team development, while fostering a high‑quality and consistent customer experience—enhancing service standards, customer connection, and brand perception and progressively gaining exposure to network expansion and franchising development. Key Responsibilities 1. Hands‑on operational presence Ensure a consistent on‑the‑ground presence across existing restaurants in Milan Metropolitan area Support teams in the daily execution of operations Monitor the implementation of operational and financial procedures Conduct regular audits and spot checks (inventory, labour cost, margins, compliance) 2. Customer experience and operational excellence Drive a consistent and high‑quality customer experience aligned with brand positioning Ensure strong standards of service, hospitality, and store environment Develop teams’ ability to: build authentic customer connection enhance product value through clear and engaging storytelling actively manage customer feedback and online reputation Ensure full compliance with HACCP, safety, and quality standards 3. Performance management and revenue growth Monitor and analyse key performance indicators across the network Define and implement action plans to drive sales and profitability Ensure budget discipline and P&L accountability 4. Team management and development Lead, coach, and support Restaurant Managers Strengthen capabilities across: performance management people development operational execution Partner with HR and Operations to build and develop strong teams 5. Expansion and Network development support Support new openings and ensure a smooth operational ramp‑up Contribute to the scalability and consistency of the network Gradually engage in franchising development and partner support What do you bring We are open to candidates coming from both experienced Store Manager roles within structured and well‑organised restaurant chains, as well as Area Supervisors with multi‑unit exposure, who are eager to further develop their scope and contribute in a fast‑scaling environment. You bring strong leadership skills along with the ambition to further develop your capabilities in financial performance and people management , within a structured and supportive organisation. You also have a genuine customer‑centric mindset , with the ability to elevate service standards , foster meaningful customer interactions , and contribute to a strong and consistent brand perception across locations. Required Skills and Experience Hands‑on experience in the QSR Solid understanding of the fast‑food restaurant business Knowledge of operational procedures aimed at maximizing Quality, Cleanliness, and Service Experience in customer‑centric environments , with exposure to building engaging and high‑quality customer experiences Basic knowledge of the Tourism National Collective Labor Agreement (CCNL Turismo – preferred) Good understanding of a restaurant P&L Experience in conducting internal restaurant audits Knowledge of HACCP regulations Strong proficiency in IT tools, particularly MS Office Valid driving license (Category B) Personal Attributes Proven leadership and coaching skills , with the ability to engage and develop teams Strong customer‑centric mindset , with attention to service quality, customer interaction and overall brand perception High level of energy and adaptability , comfortable operating in a fast‑paced and evolving environment Strong organisational and problem‑solving skills , with the ability to prioritise across multiple locations Excellent communication and interpersonal skills Why join us on your journey? Contribute to our mission of becoming the market leader in QSR sector Plenty of career growth opportunities across all our international head quarters Become part of a company where learning and development is in the heart of the culture Loads of fun initiatives with your colleagues, many of them focused on giving back to the community We believe in a flexible and hybrid work model, but we also offer a modern and cool office environment for you to thrive in We care about diversity, equity and inclusion and make everyone feel equally welcomed You also get these benefits: Discount on company own restaurants Acces to Employees Corporate Benefits Yearly bonus based on your performance Does this sound exciting? If yes, apply now! Even if you do not meet all the requirements, yet have the right attitude and potential, reach out and let’s talk. Intrigued, but want to read more about us first? Sure! Check out these resources to find out more about what we do. All applicants will receive consideration for the job with no regards to race, color, religion, gender, sex (pregnancy included) and sexual identity and orientation, age, nationality, citizenship, physical or mental disability, military status, family or marital status, medical condition, or any other basis protected by national or local laws and regulations. #J-18808-Ljbffr