Logistics & Customer Operations Specialist

Location: Midtown East Commute Policy: Hybrid FLSA Status: Non- Exempt Employment type: Temp to Perm (Temp period approximately 3 – 6 months) Pay Rate: $24.24/Hr – Position Overview A growing Japanese chemical trading company is seeking a detail-oriented Logistics & Customer Operations Specialist to support daily logistics operations, order fulfillment, inventory coordination, and customer service activities. This role serves as a key liaison between customers, warehouses, carriers, and internal teams to ensure accurate, timely, and compliant shipment execution. Key Responsibilities Coordinate inbound and outbound shipments to ensure on-time delivery and operational efficiency Monitor inventory levels, perform reconciliations, and identify potential shortages Process customer orders and provide timely status updates Communicate with customers, warehouses, and transportation providers to manage delivery schedules and resolve issues Manage shipping, customs, and transportation documentation while ensuring regulatory compliance Review freight options and transportation costs to support cost‑effective logistics planning Maintain accurate shipment records and ERP system data Support customer invoicing processes and ensure billing accuracy Investigate and resolve logistics, delivery, and customer service issues Identify opportunities to improve operational processes and service performance Maintain organized documentation to support audits and compliance requirements Qualifications Associate’s or Bachelor’s degree in Logistics, Supply Chain, Business Administration, or a related field preferred 1–3 years of experience in logistics, supply chain operations, customer service, order processing, or administrative support Familiarity with transportation, inventory management, and shipping processes Experience with ERP or order management systems (SAP or similar platforms preferred) Proficiency in Microsoft Office, particularly Excel and Outlook Japanese language skill and/or experience with Japanese companies are a plus. Preferred Skills Strong attention to detail and accuracy Excellent organizational and multitasking abilities Effective verbal and written communication skills Customer‑focused mindset with strong problem‑solving capabilities Ability to work independently and collaboratively in a fast‑paced environment Proactive approach to issue resolution and continuous improvement #J-18808-Ljbffr Pasona N A, Inc.