Logistics and Customer Operations Specialist (Hybrid)

Job Description

Job Description

JOB DESCRIPTION | Logistics & Customer Operations Specialist

Reports to: Logistics & Customer Operations Manager
Department: Logistics
FLSA Status: Non- Exempt

Position Summary

The Logistics & Customer Operations Specialist is responsible for supporting the execution of logistics operations, including shipment coordination, order processing, and documentation management. This role ensures accuracy, timeliness, and compliance across logistics activities while providing responsive support to customers, carriers, and internal teams.

Essential Duties and Responsibilities

Logistics and Customer Operations

• Monitor and manage inventory levels and counts and identify potential shortages reconciliation activities.
• Oversee and coordinate inbound and outbound shipments, ensuring timely and compliant processing
• Communicate with customers, warehouses, and carriers to drive scheduling and delivery planning, balancing cost, timing, and service considerations
• Manage and develop carrier relationships to ensure service performance, reliability, and cost efficiency
• Analyze and compare freight rates to support cost-effective transportation planning
• Manage shipping and customs documentation processes, ensuring compliance with regulatory requirements and minimizing risk of shipment delays or errors
• Optimize order fulfillment processes to ensure timely, accurate execution and effective issue resolution in support of customer satisfaction and on-time delivery
• Provide accurate and timely order status updates to stakeholders
• Resolve logistics and customer service issues to support customer satisfaction and on-time delivery across assigned accounts
• Manage and review customer invoicing to ensure accuracy, completeness, and alignment with billing requirements
• Maintain the integrity of shipment records and ERP system data
• Maintain documentation, ensuring completeness, and in support of audit readiness and compliance requirements
• Identify and analyze logistics issues, implementing corrective actions to resolve operational challenges
• Identify process improvement opportunities and drive initiatives to enhance efficiency and performance

Additional Responsibilities

• Additional responsibilities as required at the manager’s discretion

Qualifications

• Associate’s or bachelor’s degree in Logistics, Supply Chain, Business, or a related field preferred
• 1–3 years of experience in logistics, customer service, order processing, or administrative support
• Basic understanding of shipping, transportation, and inventory processes preferred
• Experience working with ERP systems or order management systems (e.g., SAP or similar) preferred
• Proficiency in Microsoft Office, particularly Excel and Outlook

Skills & Competencies

• Strong attention to detail and accuracy in data entry and documentation
• Effective organizational and time management skills with the ability to manage multiple tasks
• Strong written and verbal communication skills
• Ability to follow established processes and procedures consistently
• Problem-solving skills with the ability to identify issues and escalate appropriately
• Customer-service oriented with a proactive and responsive approach
• Ability to work both independently and as part of a team in a fast-paced environment

Benefits
KOWA is committed to investing in our employees—the driving force behind our mission and success—by offering a comprehensive suite of competitive compensation and benefits. We prioritize work-life balance, ensuring you not only thrive in your career but also have the support, time, and resources to lead a happy, healthy life.

• Medical, Dental, and Vision
• Insurance options for Employee Assistance Programs, Basic Life Insurance, Short/Long Term Disability and more.
• 401(k) with a company match
• Vacation, Sick Leave, and Paid Holidays
• Education Assistance