Accounts Receivable Specialist Full-Time On-Site

Benefits: 401(k) Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance About Us Restoration 1 is a water, fire, and mold damage restoration company and part of a national franchise network of 150+ locations. We operate three Chicago-area locations — Lincoln Park, Winnetka, and Chicago North Shore — helping homeowners and businesses recover from property damage with speed, quality, and care. We’re a growing small business where your work has a direct, visible impact. There’s no bureaucracy here: you’ll work alongside the owner and leadership team every day. The Role We’re hiring an Accounts Receivable Specialist to own our collections function end to end. This is the engine room of the business — you’ll make sure invoices go out accurately, follow‑up happens consistently, and cash comes in on time. The right person is persistent, organized, and comfortable on the phone. You don’t mind making the third or fourth follow‑up call, and you take pride in closing out an account. Restoration billing involves homeowners, property managers, and insurance adjusters, so you’ll need to be equally comfortable with a friendly reminder call and a firm, professional escalation. What You’ll Do Daily Collections Work the AR aging daily — outbound collection calls, texts, and emails to customers, property managers, and insurance adjusters Log every touchpoint with detailed collection notes in AR Workflow and QuickBooks Follow up consistently until each account is resolved — no invoice falls through the cracks Invoicing & Documentation Enter and email invoices in QuickBooks Prepare and send complete invoicing packets: Work Authorization, W-9, photo report, Certificate of Satisfaction Keep AR Workflow current so the aging report is always accurate Adjuster & Customer Relations Build and maintain an organized contact database for insurance adjusters and carriers Chase claim payments, settlement checks, and mortgage‑endorsed drafts through to receipt Reporting & Communication Prepare weekly AR aging and collections reports and present them to ownership Attend the weekly AR meeting and daily team calls Provide daily updates via internal channels (Slack / WhatsApp) What We’re Looking For Required 2+ years in accounts receivable, collections, billing, or a customer-service-heavy office role Working knowledge of QuickBooks Strong phone presence — professional, persistent, and comfortable asking for payment Solid Microsoft Word and Excel skills Excellent written communication and attention to detail Reliable, on-site attendance at our Niles office, Monday–Friday, 8–5 Lives within a reasonable commute of Niles, IL Nice to Have Experience in restoration, construction, or a trades environment Familiarity with insurance claims, adjusters, or carrier billing Experience with AR or collections software (we use AR Workflow) Comfort using AI tools (Claude, ChatGPT) to work faster Why Join Restoration 1 Direct access to ownership — your reporting drives real decisions A clearly defined role where success is measurable and visible A stable, growing company with three locations and room to expand your responsibilities Medical, Dental, Vision, PTO, Paid Holidays #J-18808-Ljbffr ServiceMaster Clean of Fraser Valley