Director of IT for POS & Operations Systems

As Director of IT for POS & Operations Systems, you will own the full lifecycle of two mission-critical platforms: our next-generation Point of Sale system and our Tunnel Controller System. You’ll lead both an internal engineering team and a 3rd party development partner, reporting directly to the CIO. This is a builder role — you’ll be creating systems, processes, and teams that will power operations for years to come.

KEY RESPONSIBILITIES

Own the full program lifecycle for POS and TCS — from discovery and architecture through deployment and post-launch optimization. Define and maintain the technology roadmap, program milestones, and success metrics in alignment with growth strategy. Establish governance frameworks, change management protocols, and phased rollout sequencing across all locations. Serve as the primary technology liaison to the CIO and senior leadership, delivering clear executive-ready updates on program health, risks, and decisions. Build, lead, and mentor internal engineering team — defining team structure as the organization scales. Manage a 3rd party development partner with rigor — setting SLAs, reviewing deliverables, and driving accountability to timelines and quality standards. Align internal and external teams on shared architecture standards, sprint cadences, and integration protocols. Drive a high-performance culture: rapid iteration, clear ownership, and relentless focus on uptime and reliability. Oversee architecture, development, and QA of the POS platform — including payment processing, membership/loyalty integrations, and real-time reporting. Drive engineering of the Tunnel Controller System, including hardware-software integration, conveyor logic, sensor management, and wash sequencing. Ensure systems are purpose-built for reliability and resilience across a high-volume, distributed fleet of car wash locations. Define API standards and integration patterns for communication between POS, TCS, and back-office and analytics systems. Enterprise Rollout Across 250+ Locations Design and execute a phased deployment strategy across full location footprint, minimizing operational disruption at each site. Develop site readiness checklists, staff training programs, and on-site support protocols for installation crews. Establish rollback and contingency procedures for each deployment wave Partner closely with operations, facilities, and field teams to ensure seamless go-lives. Security, Compliance & Ongoing Support Ensure POS systems comply with PCI-DSS, EMV, and all relevant data privacy regulations Define cybersecurity standards for edge devices, site-level networking, and remote system access Establish monitoring, alerting, and uptime SLA targets across the entire technology fleet #J-18808-Ljbffr PTR Global