Assistant General Manager

Job Details Assistant GeneralManager TheAssistant General Manager (AGM)of Mamou (“the Restaurant”)is responsible forsetting the tone of the dining room prior to, during, and after service. You must be enthusiastic, professional, calm under pressure, andhospitality driven. Youare expectedto take ownership of the dining room in a confident, respectful manner, as directed by the General Manager, Ownership, andExecutive Chef. Duties of theAGM TheAGM’s shift begins at2:00 pmand ends at the completion of closing duties, after dinner service. This schedule is forfive days per week,with part time beingan optionfor the right candidate. (The opening months may call foradditionalhours, but quality of life is important to the company, and we aim to keep this role sustainable.) Subject to the provisions of this Agreement, theAGMshall have decision-making authority in theday-to-day execution of front-of-house service, subject to the final approval of the General Manager, Ownership, and Executive Chef. TheAGM’s authority and obligations shall include: Helping guide guests, when requested by the guest, for the right glass or bottle of wine, cocktail, or mocktail pairing Leading the dining room during service andmaintainingconsistent service standards Supporting the hiring, training, supervision, and development of dining room personnel under the direction of the General Manager Enforcing best practices for safety, sanitation, and cleanliness in all front-of-house areas Ensuring effective communication between FOH staff andmaintaininga secure, professional, and friendly working environment Guiding and coaching the FOH team daily to ensure high motivation, accountability, and efficient service Consulting daily with the General Manager, Executive Chef, andMaîtred'regardingreservations, pacing,special events, and last-minute changes Acting asanon-floor point of contact for guests and staff during service Touching tables andassistingin creating memorable guest experiences Ensuring all FOH stations, side stations, and service areas are clean, organized, andstocked Enforcing completion of opening, mid-shift, and closing checklists for Servers, Server Assistants, Hosts, and Bartenders Coordinating with the Bar Lead during service to ensure proper beverage execution Assisting with FOH stocktaking and communicating supply needs to the General Manager Setting an example for personal hygiene, professionalism, and hospitality on and off duty Opening Duties Be presentable and in full uniform by the start of theshift Walkthe dining room to ensure the close from the night beforewas completedproperly (floors, bathrooms, stations, storage areas) Ensure tables, chairs, lighting, music, and overall ambiance are set according tostandards Coordinate with theMaîtred'to ensure floor plans and station assignments areupdated Confirm menus areaccurateand available as directed by the General Manager Ensure wineis putaway properly and BTG wineis properly stockedfor theshift Scanning in and organizing all invoices that come indaily Assistwith pre-shift setup and staffreadiness Pre-Shift Support the General Manager during pre-shift at4:15 pm Ensure all FOH staff are present, in proper uniform, and prepared forservice Reinforce nightly service notes, pacing expectations, and hospitalitystandards Assistwith final countdown items so the dining room is guest-ready by4:55pm Service Lead the dining room with calm, confidenthospitality Maintain a professional and respectful environment at alltimes Coordinate seating flow and pacing with theMaîtred' Address guest concerns promptly andprofessionally Support proper wine and beverage service standards as directed by the General Manager Ensure bathrooms and public areasremainclean throughoutservice Exhibit a sense of urgency whilemaintainingcomposure Closing Duties Ensure all FOH team members complete closing checklists thoroughly andefficiently Oversee proper breakdown of service stations, dining room reset, and organization of storageareas Confirm all beverages, tools, and suppliesare cleanedand storedcorrectly Secure the dining room and communicate any service notes or unusual circumstances to the General Manager Assistwith checking out Hosts and FOH staff asneeded Compensation Details Compensation:Salary ($50,000–$60,000) withperformance-based bonus opportunities Benefits & Perks Health Insurance Paid Time Off Dining Discounts Wellness & Mental Health Resources Wine and service education under the General Manager Growth opportunities within the restaurant