IT Support Technician

JOB DESCRIPTION Fox 6 WITI, the Fox O&O in Milwaukee, WI seeks an experienced IT Support Technician. The ideal candidate will assist FOX Technology with technical support of desktop computers, servers, network, applications, and related technology used to operate the television station. Support includes specification, installation, and repair of computer systems and peripherals within established FOX Technology standards and guidelines. Activities require interaction with TV station personnel as well as with other members of the FOX Technology teams to define requirements, deliver against project, and support goals. The position provides one‑on‑one consultancy to end users as required. The employee in this position also assists in the maintenance and testing of network, servers, and associated equipment. The position’s responsibilities require independent analysis, effective communication, and problem‑solving skills. Collaborate with Broadcast teams providing technical support and oversight of converged platforms. Work is performed with little supervision, requires initiative and good judgment. Other duties assigned as deemed appropriate and necessary. Schedules are subject to change as required by the station’s business needs. Candidates must be able to occasionally work late hours, overnight, and weekends. RESPONSIBILITIES Installation, configuration, and ongoing usability of desktop and laptop computers, mobile devices, applications, and related technology within established FOX standards and guidelines. Support a user base of approximately 175 employees. Recommend and perform hardware and software upgrades on systems to ensure security, reliability, performance, and longevity. Ensure systems interconnect seamlessly with diverse systems. Deploy new or upgraded technologies as required. Maintain hardware/software inventory for all managed technologies. Support the station’s virtual environment. Assist with maintaining the station’s infrastructure. QUALIFICATIONS Required: Bachelor’s Degree or related experience. Experience with Microsoft Windows and Linux server operating systems. Experience with DHCP and DNS. Experience with Microsoft Windows and Apple macOS operating systems, along with Microsoft Office applications (Word, Excel, Outlook, PowerPoint). Experience with network printing and multi‑function devices. Proficiency with diagnostic tools for on‑prem, cloud, computer, and network environments. Knowledge of systems and components for servers, workstations, and laptop computers. Knowledgeable with collaboration applications (Slack, Box, Google Workspace, password management, Zoom). Ability to actively explore and adopt emerging technologies, including AI‑driven tools, to enhance problem resolution, automate routine tasks, and continuously improve the end‑user support experience. Preferred: Knowledgeable in basic IP networking and troubleshooting. Knowledgeable in virtualization (VMware, Nutanix, AWS Outpost), SAN storage (HPE, NetApp, Isilon). Knowledgeable in cloud services (Amazon EC2 Compute, S3 Storage & Workspaces). Knowledgeable in security protocols and remediation. Knowledgeable in broadcast systems (Avid, Grass Valley, Evertz, BitCentral, Chyron, Sony, Ross). Knowledgeable in Infoblox DHCP and DNS. Knowledgeable in telephony PBX/VOIP – Cisco Call Manager. Familiarity with Apple/HPE/Dell hardware, tablets, smartphones, Cisco/Arista switches. Experience with applications/software: Veeam, imaging tools, OKTA, AWS workstations, CrowdStrike, ServiceNow, Tanium. SALARY & BENEFITS Pay range: $67,000–$90,000 annually, based on education, skills, experience, and location. Benefits include medical, dental, vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Union represented employees will receive benefits under the collective bargaining agreement. EEO STATEMENT We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law. #J-18808-Ljbffr