Registry Supervisor - Short Hills
brobstongroup.com - Jobboard
Summary Lead the store registry team to deliver exceptional guest service and drive registry sales. Oversee daily registry operations including consultations, registry maintenance, and associate scheduling. Act as a resource for product knowledge and handle escalated guest issues to ensure a seamless experience. Responsibilities Supervise, coach, and develop registry associates to meet performance and service standards. Provide personalized registry consultations and ensure timely follow-up with guests. Manage registry systems, maintain accurate records, and coordinate with store operations. Drive sales and conversion goals through merchandising, cross-selling, and guest engagement. Prepare associate schedules and ensure adequate coverage for peak periods including weekends and holidays. Handle escalated guest concerns, returns, and special requests professionally. Requirements Minimum 3 years of retail experience with supervisory or lead responsibilities preferred. Strong customer service, communication, and interpersonal skills. Proven ability to meet sales goals and coach a sales-focused team. Familiarity with point-of-sale and registry software or the aptitude to learn quickly. Flexible availability including nights, weekends, and holidays. High school diploma or equivalent; additional retail training is a plus. #J-18808-Ljbffr brobstongroup.com - Jobboard
Vacancy posted 4 days ago
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