Desktop Support Specialist I - NYEE - Digital and Technology Partners - Onsite - Monday - Friday 9am - 5pm

100% Onsite Position

Location: New York Eye & Ear Infirmary (NYEE) - 230 2nd Avenue, New York, NY

Shift: Monday - Friday, 9am - 5pm

The Desktop Support Specialist I provides support to business area management and staff at the highest level for all aspects of workplace technology services including but not limited to network-based systems software and hardware.

Duties and Responsibilities

1. Provides support to business area management and staff at the highest customer service level for all aspects of workplace technology services including but not limited to network-based systems software and hardware, systems security, recovery and back-up procedures, troubleshooting, repairs, installations and upgrades. 
2. Manage, support, and troubleshoot network printers, scanners, mobile devices, etc.
3. Moves, adds and changes workstations throughout Mount Sinai locations and off campus.
4. Provide support for Mount Sinai users at remote sites outside the campus which might require local travel. 
5. Participates in the testing of new workplace technology packages, including remote connectivity products, equipment, implements and tests prototypes, installation quality assurance tests and ensures consistency with standards, protocols, and procedures.
6. Maintains a high level of customer satisfaction by resolving all tangible problems and concerns and escalating to more technically experienced Desktop Support Specialists when necessary. 
7. Maintains a high level of collaboration and communication to work effectively with end-users, coworkers and upper management to perform related duties as assigned, requested, or needed. 
8. Completes all required / assigned training.
9. Performs related duties as assigned or requested.

Education Requirements

1. A baccalaureate degree in Information Technology or related area.

OR

1. A four-year high school diploma or GED equivalent and three years of satisfactory experience in the area described above.

Experience Requirements

• At least One (1) year of full-time experience in computer repair, maintenance and installation.
• Strong customer service and organizational skills.
• Excellent oral and written skills in order to effectively communicate to clients and superiors.
• Ability to identify problem trends based on phone call volume and online ticketing system entries.
• Ability to provide technical support over the phone and/or desk side while maintaining a professional demeanor.
• Ability to handle constantly changing flow of workload; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations. 

Licensing and Certification Requirements

Certifications preferred: A+ / Network+ / Security+ / Apple Certs

Computer Skills

• Must have excellent troubleshooting skills with hardware and software.
• Advance knowledge of all Windows/MAC Operating Systems. 
• Working knowledge supporting, and troubleshooting Microsoft O365.
• Working knowledge supporting, troubleshooting, and deploying iOS/Android mobile devices.
• Basic understanding of networking and familiarity with TCP/IP and DHCP.
• Demonstrated knowledge of Active Directory and basic AD administration (User and Group management).
• Hands on experience working with an ITSM/ticketing system (ServiceNow preferred).

General Skills and Competencies

• Requires a broad knowledge of end user computing and network-based PC/workstation systems and hardware, client functions and applications.
• Must be flexible regarding duties and hours to cover and willing to travel to offsite locations. 

Employer Description

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $27.3863 - $42.959 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.