Data Center Technician

Job Description

Job Description

BGIS is looking for a Data Center Hardware Remediation Technician to join the team, McCarran, NV .

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

The Data Center Hardware Remediation Technician is responsible for basic hardware troubleshooting of server hardware and configuration. This role will work out of a ticket queue and resolve server issues by priority.

RESPONSIBILITIES

• Perform physical hardware remediation (Break/Fix)
• Provide hardware upgrade support.
• Confirm hardware issues are fixed after on-site fixes are completed.
• Perform onsite configuration of server remote management interface (iLo/BMC/Drac) as required.
• Work out of a ticket queue where you’ll be working tickets based on priority to resolve logical and physical server issues.
• Responsibilities may require working evenings and weekends, sometimes with little advanced notice (minimal)
• May be required for on-call after hours.
• Effectively utilizes the ticket management system.
• This is not a remote support position but requires reporting to a data center location.

*Other duties as assigned.

REQUIRED EDUCATION, KNOWLEDGE, and ABILITIES

• Experience with remote console / server management technologies – BMC/iLo/iDrac/Cyclades/etc.
• Ability to effectively communicate with customers, technicians and vendors.
• Ability to prioritize a large number of tickets and work independently in order to bring them to a resolution.
• Experience working with hardware from multiple vendors.
• Experience working within a ticketing system: Remedy, ServiceNow, etc.
• Work experience in a large data center
• Knowledge of RAID controller and configuration a plus
• High level of written and oral fluency in English
• Excellent verbal and written communication
• Must be able to multi-task.
• Must be able to adapt to changing priorities, conditions, and circumstances.
• Must be punctual and reliable.
• Must have good organization, interpersonal, and time management skills.
• Proficiency working with standard PC tools and applications such as MS Office, MS Outlook, web browsers, etc.

Physical Demands and Work Environment

• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.

Visit us online at for more information.

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

The salary range for this non-exempt position in the US is $27-28 an hour.

A candidate’s salary offer is determined by various factors including, but not limited to, relevant work experience, knowledge, skills, abilities, education, certifications, licenses, and location.

BGIS offers a comprehensive benefits package including medical, dental, vision, prescription coverage, health savings account, flexible spending account (both healthcare and dependent), 401(k) with a Company match, Paid Time Off, paid company holidays, short term and long-term disability, life insurance, employee assistance program, tuition reimbursement, paid parental leave, gym membership discount and team member referral bonus.

Our dedication to the principle of pay equity is steadfast. We believe in equal pay for work of equal value.

#LI-JV1

Responsibilities for Internal Candidates

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses. With over 20 years of experience, we employ over 5,000 skilled professionals and manage in excess of 56 million square meters of property and infrastructure, and delivers services that drive sustainable cost reductions for its clients. BGIS’ s clients benefit from the combined strength, expertise and leadership.

When you join our team, whether as a seasoned professional or a recent graduate, you’re joining an industry-leading company that makes a difference in our communities, drives innovation through best practices and technology, and takes pride in being one of Canada’s Green 30 companies since 2010. We have been recognized by GI Jobs Magazine for Military Friendly 2017 and 2018, along with being the recipient of the 2018 Hire Vets Gold Medallion via the U.S Department of Labor.

Visit us online at for more information.

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses. With over 20 years of experience, we employ over 5,000 skilled professionals and manage in excess of 56 million square meters of property and infrastructure, and delivers services that drive sustainable cost reductions for its clients. BGIS’ s clients benefit from the combined strength, expertise and leadership. When you join our team, whether as a seasoned professional or a recent graduate, you’re joining an industry-leading company that makes a difference in our communities, drives innovation through best practices and technology, and takes pride in being one of Canada’s Green 30 companies since 2010. We have been recognized by GI Jobs Magazine for Military Friendly 2017 and 2018, along with being the recipient of the 2018 Hire Vets Gold Medallion via the U.S Department of Labor. Visit us online at for more information.