Reservations Agent

Reservations Agent

Four Seasons Hotel and Private Residences New Orleans is seeking a Reservations Agent to join our dynamic Rooms Team. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, and we are most effective when we work together cooperatively, respecting each other's contribution and importance.

The Reservations Agent is responsible for selling the resort and providing information to prospective guests, to capture sales from the incoming calls and coordinate details of each reservation to ensure the guest's satisfaction. The Reservations Agent should be an experienced customer service professional with excellent phone skills, ability to multitask and have a passion for service and hospitality. In addition, he/she must be a willing team player, comfortable with computer systems as well as communicating over the telephone. Candidates must be willing to work a flexible schedule in order to accomplish all major responsibilities, and be willing to accept assignments on as need basis, in order to promote team work. This may include some evenings, weekends and holidays. Some travel may be required.

What you bring:

• Knowledge of Opera preferred
• Reservations or Front Desk experience, preferred
• One to two years' experience working in hotels or customer service preferred
• Strong communication skills
• Work authorization in the United States

Our Benefits:

• Discovery nights at Four Seasons Worldwide
• Holiday and PTO pay
• Complimentary employee meals prepared by the Four Seasons Culinary Team
• Complimentary dry cleaning of employee uniforms
• Discounted parking
• Medical, dental, and vision insurance
• 401k participation with a company matching program

Schedule and Hours:

• This full-time position. Candidates will need to work a flexible schedule including Mornings, Evenings, Weekends, and Holidays.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.