Inside Sales Engineer

Inside Sales Engineer

Responsible for providing inside sales and technical support for the Industrial Equipment Business Unit. Acts as a liaison between the division and our customers for order management and fulfillment as well as product support. Provides commercial and technical support to resolve customer questions and offer product recommendations. Establishes and maintains close relationships with all relevant internal functions and customer contacts.

1. Manage daily activities and order management issues to successful resolution while partnering with the sales team. Manage quality issues for returns with assigned authority level.
2. Successfully manage incoming customer inquiries from multiple sources including email, chat, web inquiry, and phone and see them through to full resolution. Guide customers through online content so they can review available tools.
3. Applies engineering principles to evaluate customer applications, interpret technical specifications, recommend appropriate industrial equipment solutions, and support troubleshooting of product performance issues.
4. Use SalesForce to manage interactions, leads, opportunities, and contacts.
5. Assist with customer payment deductions within assigned authority level and supporting collections efforts.
6. Exercise immediate judgement using established procedures when interacting with the customer.
7. Learn the product lines and industry-specific tools in order to answer product questions and make recommendations.
8. Negotiate and manage pricing changes in alignment with the business team.
9. Support the sales forecasting process.
10. Execute all account management duties for specifically assigned customers. Act as a back-up to Account Management staff as needed.

Qualifications:

Required:

• Bachelor's degree in mechanical engineering or other related technical discipline
• 0-2+ years of related experience in engineering, sales, or customer support

Preferred:

• Prior experience in SAP and/or SalesForce

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we've enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

Drug-Free Workplace In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.