Assistant Manager

Job Description


About FACE FOUNDRIÉ:

FACE FOUNDRIÉ is an efficient + effective focused facial bar that provides affordable, approachable and accessible skincare in a modern + inclusive environment.

FACE FOUNDRIÉ specializes in all things face; facials, lashes, brows and skincare. We're setting the new standard in the growing $9 billion skincare services industry with a vision to establish an unparalleled presence across the nation. Our goal is to provide efficient and effective services in a modern, open concept, meeting clients wherever they are in their skincare journey. What sets FACE FOUNDRIÉ apart is our commitment to delivering innovative and effective cutting-edge services. We've been featured in FORBES, Entrepreneur, Marie Claire, and have performed over 360,000+ services in the last year. The brand currently has 70+ locations open and is continuing to expand nationwide.

FACE FOUNDRIÉ is seeking individuals that are passionate about skincare, driven by innovation, and eager to be part of a company that is making a positive impact in the skincare industry. Join us as we continue to redefine the skincare industry because we believe when you feel good, you do good.

Job Description:

This is a multi-location position supporting both the Town and Country and Frontenac locations. This role is KPI-driven and focused on achieving performance metrics, while also managing staff time-off requests and supporting daily scheduling needs. This position requires a strong presence at the Front Bar, delivering exceptional customer service and leading by example in executing the FACE FOUNDRIÉ client journey.

Operations:

• Greets guests in a timely and friendly manner
• Assist the Manager in scheduling needs, schedule cuts that need to be made throughout the day and assigning team breaks.
• Assists the Manager with inventory counts, ordering products, Amazon order, receiving products and to ensure inventory is accurate
• Responsible for achieving store and individual sales goals.
• Reports directly to the Store Manager

Training:

• Assist in training estheticians to ensure they are confident in protocols, product knowledge, selling and compliance
• Train new and existing estheticians on ongoing training and protocol changes which includes but is not limited to products and services
• Assists the Manager in holding the esthetician team accountable to hitting benchmarks on current programs and initiatives including service sales, product sale, membership goals and rebook.
• Assists the Manager in ensuring all FACE FOUNDRIÉ standards are being upheld
• Confident in having coaching conversations with team members
• May conduct product, retail and membership training to both Front Bar Receptionists and Estheticians.

Marketing:

• Assist in Marketing initiatives which may include but are not limited to events, pop-ups, social media content

Position Requirements

• 1-2 years of prior leadership experience
• Availability to work onsite events (Nights and weekends)

Preferred Requirements

• 1-2 years of salon/spa experience
• 1-2 years of leadership, customer service experience in the salon and spa or retail industry

Job type: Full time